jimmy varghese
Dubai,United Arab Emirates
Summary
Customer-oriented, strategic-thinking, and meticulous sales professional with over 14 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multitasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into [Job Title] role with a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work history
Business Development manager
Middle East Technologies FZE
Sharjah, UAE
09.2021 - Current
- Heading the sales & service of all types of cutting technologies like Plasma, Waterjet, and laser machines.
- Representing the brand like SATO PLASMA-GERMANY, EAGLE LASER-POLAND, OMAX WATERJET-USA, KJELLBERG PLASMA-GERMANY
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals.
- Developed new service offerings based on detailed and documented insights into market and client needs.
- Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.
- Provided market intelligence and feedback to global and regional teams on the market, industry, and competitors’ developments.
- Built and maintained relationships with key contacts at potential clients, consulting companies, and partners to get access to new opportunities
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on an understanding of key markets to push the development of business strategies.
- Influenced key decision-making and established trust with stakeholders.
- Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Contacted and converted potential customers via telephone, email, and in-person inquiries.
- Collected customer and market feedback and reported information to company leadership.
- Set highest personal performance standards for self.
Sales & service manager
CNC EXPERTS LLC
Sharjah
08.2019 - 09.2021
- Taking care of the entire company's operations, sales and service department
- Offered out-of-hours support and liaised with technical teams to restore services.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Implemented new policies to reach regulatory compliance.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Prepared rotas and assigned workloads to achieve service targets.
- Monitored operational progress against budgets for cost-effective service provision.
Service Head
STADLERS TRADING LLC
DUBAI
04.2014 - 07.2019
- Taken care of installations and Services of leading CNC plasma and laser machines from ZINSER-GERMANY, VANAD-CZ, MICROSTEP-SK, and PRODEVCO robotic plasma-CANADA
- Also have a handful of experience, in the installations and services of leading water jet KMT -USA, CMM-Italy (beam welding), Tecnomagnete-Italy (Magnetic lifters), and Automator marking systems-Italy
- Training details: Overseas
- Got training from ZINSER-Germany for the installations, commissioning, and programming of Plasma machines
- Also Trained from Vanad-cz for the LASER and PLASMA Machines.
- Oversaw maintenance of the organization's facilities to guarantee compliance with industry regulations.
- Led and inspired the team of 5 to uphold brand standards and demonstrate professionalism.
- Actioned feedback from service users, resulting in improved satisfaction levels.
service engineer
FAGOR AUTOMATION
Bangalore, INDIA
01.2011 - 01.2014
- Taken care of the onsite & offline support for the FAGOR AUTOMATION's products
- Supported the OEM for their integration of CNC systems during the installations
- Level of repairing of the control board, Servo motor encoder replacements, and tuning
- FAGOR Automation is the leading manufacturer of CNC controller and drive systems from Spain.
- Installed replacement parts and components within target timescales to minimize service delays.
- Soldered and adjoined key components, employing strict attention to detail to minimize errors.
- Maintained, managed, and updated databases frequently.
- Diagnosed faults in existing equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
maintenance engineer
Omax Auto Ltd
01.2009 - 01.2011
- Maintenance of different
- CNC machines such Lt20,Pneumatic system, Electrical system evaluation
- Maintenance of Yaskawa Moto man MA 1400, MA 1900 and Fanuc Arc mate 100i
- Robots
Education
Diploma - Mechatronics
NTTF
05.2006 - 05.2009
Master of Business Administration - Marketing
Jaipur National University
June 2019 - Jul 2021
Skills
- Training and mentoring
- Warm and cold calling
- Networking ability
- Consultative and relationship-selling
- Marketing expertise
- Performance goals
- Sales leadership
- Relationship management
- Leadership
- Programme development
- Time management
- Communication skills
- Team building
- Problem-solving
Certification
- Got training from ZINSER PLASMA MACHINES-GERMANY
- Got the training from VANAD CNC MACHINES-Czech Republic
- Got training from SATO & Kjellberg Germany
- Best Performer award from Omax Auto Ltd.
- Best Trainer award from FAGOR-INDIA
- Five times chess champion from Kerala
- Hypertherm training certificates
Languages
English
Fluent
A1
Hindi
Fluent
A1
Arabic
Beginner
A1
Malayalam
Advanced
C1
Accomplishments
- Achieved improvement in work management by introducing Odoo ERP software.
- Added a new 4-product portfolio to enhance the product range and turnover.
- Increased yearly revenue by 20% in 2022.
Timeline
Business Development manager
Middle East Technologies FZE
09.2021 - Current
Sales & service manager
CNC EXPERTS LLC
08.2019 - 09.2021
Master of Business Administration - Marketing
Jaipur National University
June 2019 - Jul 2021
Service Head
STADLERS TRADING LLC
04.2014 - 07.2019
service engineer
FAGOR AUTOMATION
01.2011 - 01.2014
maintenance engineer
Omax Auto Ltd
01.2009 - 01.2011
Diploma - Mechatronics
NTTF
05.2006 - 05.2009
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