JIMSON MEKKATTU

• Partnering with Business and Technical team to prioritize and meet technology commitments. Leverage comprehensive knowledge in assigned area(s) to support technology and operational delivery.
• Working with ENEC ICT team as a senior business analyst / project specialist to identify the requirements from business stakeholders and to convert those requirements as business, technical, functional and non-functional requirements, which will in turn communicated to Enterprise architecture team for solution identification and to development team for technical implementation.
• Development of BRDs, FSDs, CR and SRF documentations.
• Establish and maintain relationship with business partners and NAWAH ICT in order to provide effective technical solutions. Conducting regular meeting with business stakeholders to provide the updates on in progress projects, enhancement on existing applications and other BAU requirements.
• Developing client requirements via industry standard techniques such as data flow modelling, use case analysis, workflow analysis, functional decomposition analysis, workshops, scenario analysis and object modelling.
• Engage subject matter experts on complex technology application integration projects – develop options and recommended solutions to address technology integration requirements.
• Revises project requests in the pipeline and identify the priority in coordination with different business units going through the priority guidelines.
• Define comprehensive test cases that covers all business scenarios.
• Define system performance acceptance criteria and performs productivity improvement calculation.
• Identify areas for improvement and check the possibility for digital transformation by using Artificial Intelligence or RPA (Robotics Process Automation).
• Conducts UATs and collects feedback from business about their experience on the functional and non functional requirement provided during requirement gathering.
• Always following agile approach to support development requirements from business.
• Ensure software releases are meeting customer expectations before moving to production.
• Supports training for end users on newly developed software applications.
• Support the team during user manual preparations and verify the contents.
• Collects post production feedback from the business and any enhancements will be added to the development list.
• Worked extensively on RPA projects.

Business Planning.

• Participating in the business plan activities with Corporate Strategy Team.
• Coordinate and discuss with business functions to add their items in each business plan cycle.
• Supports business functions to budget (CAPEX & OPEX) line items which are to be added in the business plan.
• Does the scoring and prioritization of business plan items.
• Execution of business plan items in each business plan cycle

Project Management.

• Managed different projects internally for ICT to support different business functions within the organization and successfully closed the projects.
• Coordinate internal resources and third parties/vendors for the flawless execution of project
• Ensure that project is on track within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with the stakeholders to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills

· Working as a liaison among business stakeholders in order to identify & define the business need, requirements, and to recommend solutions in coordination with Injazat and vendors that enable the organization to achieve its goals

· Identification of functional, non-functional, business and transition requirements.

· Documentation of requirements as BRDs, FSDs and CRs.

· Engage subject matter experts on complex technology integration matters – develop options and recommended solutions to address technology integration requirements

· Contract management/vendor management-building business cases, reviewing SOW, RFPs, RFQs, reviewing tender documents, participating in bids technical evaluation, post bid responses and tender clarifications and reviewing contract documents.

· Organize, coordinate and involve a broad spectrum of users (including remote sites) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.

· Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.

· Analyze the products, competitors and industry changes to determine the most appropriate product feature sets. Directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Document development requirements through the use of user flows and storyboards. Review and provide feedback for user acceptance (UATs).

· Worked extensively on network/infrastructure projects in coordination with Business, Injazat and External contractors.

· Managed to complete TRANSCO fiber cable laying project in coordination with Injazat network team, M/s Scope Company, different departments in TRANSCO and ADDC.

· Worked on different IT infrastructure projects for TRANCO offices (ARC,RAK,Al Ain etc…) in coordination with Injazat and different departments in TRANSCO.

· Raising CRs & PRs for all approved projects in Maximo, for all IT related procurements, and coordinating with Supply chain department.

· Worked as a liaison among stakeholders in order to identify & define the business need, requirements, and to recommend solutions that enable the organization to achieve its goals.

· Ability to interact professionally with a diverse group, executives, managers, & subject matter experts (experience in operating at senior management level).

· Requirements gathering (Business, Stakeholder, Solution and Transition) through different techniques such as workshops focus groups, surveys, and meetings.

· Extensive experience in business process re-engineering and continuous process improvement methodologies such as KAIZEN and LEAN Six Sigma.

· Analyzing existing applications within the organization and suggests improvement plans based on the requirements from each vertical and also takes requirements for the creation of new applications.

· Experience in business process mapping, writing and modeling use cases, discovering & documenting business rules/processes, eliciting & capturing business requirements, preparing Business Case, BRS, SRS, RFQ & RFP documents. Process modeling by using BPMN and UML techniques.

· Liaise with business users & IT teams to ensure that the business processes are clearly defined & agreed before embarking on the implementation; taking into consideration the impact on existing IT systems/infrastructure.

· Negotiate priorities and resolve conflicts among project stakeholders

· Expertise in managing cross culture – geographically spread teams and projects

· Preparation of training manuals and system documentations

· Assisted User Acceptance Testing (UAT) and documentation of Test Cases.

· Conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

· Translating collected requirements into functional and non-functional requirements specifications (FRS& NFRS)

• Performed all duties and responsibilities in the capacity of an IT BA.
• Requirement gathering through different elicitation techniques.
• Documentation and conversion of requirements into technical aspects
• Managing and supporting the project in all phases of SDLC.
• Solution identification and implementation
• Conducting UATs and supporting in test case preparation.
• Obtaining confirmation from business and moving the solution in to production.
• Post production support.

§ Analyzed business processes to identify challenges and created solutions through the use of database and communication software across the entire process.

§ Participated in the strategic planning process in defining the corporate goals and objectives

§ Detailed documentation of business and system requirements, process flows, and data models.

§ Managed cross functional trainings across the various business processes.

§ Coordinated with implementation team for the improvement of financial processes.

§ Worked as an active member of KAIZEN team for continuous improvement with new ideas.

§ Trained on lean methodology and done with a PDCA (plan, do, check and act) project

§ Prioritized outstanding defects and system problems by ensuring accuracy and deadlines were met.

§ Increased client service awareness among my team by customer and client service training.

§ Personnel Relations includes, selected to train new hires. Proven ability as leader. Effective team player and leader.

§ Worked closely with compliance department and designed a process flow for the compliance department based on company’s policies, updating documents, verification etc.. Prepared policies for CFT (combating the finance of terrorism) and anti-money laundering (AML)

§ Worked with Learning & Development department for providing trainings

§ Conducted research to assess the severity of risk. Made recommendations to reduce/control risk, there by reduced the financial losses for the organization.

§ Presented ideas via reports and presentations, outlining findings and making recommendations for improvements.

§ Have been a part of lean Six Sigma project and achieved yellow belt certification.

§ Have been actively participated in Disaster Management and got certified as a BCP champion.

§ Strong verbal and written communication skills with a proven track record of selling ideas and proposals to senior management

§ Developed documentation for customer research and resolution department.

§ Handling and solving of various claims, which are escalated by client within a stipulated time.

§ Providing solutions for client’s queries through e-mail support regarding pricing. Update the team regarding the revised guidelines by the client on a regular basis (TOLR).

§ Held responsible for conducting meetings within the team, identifying the downside and negative aspects of the team members and escalating it for improvement of the same.

§ Generating Team related Reports and mailing the Production status to the client on a daily basis.

§ Training and development for the team.