Jineesh Illathu Valappil

• Conducted market study to identify new products
• Collaborated with vendors and ordered products for the demo.
• Researched product's technical specifications and accurately tested the performance of the products.
• Products includes POS systems, Self check-outs, Barcode printers, ID Card printers, Thermal printers, mobile devices, barcode printers and other peripherals required for Retail/ Hospitality/ Warehouse industry
• Selected products after the completion of successful testing process
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Enhanced product performance by conducting thorough market research and competitor analysis.
• Developed innovative product strategies for increased sales and customer satisfaction.
• Collaborated with sales team and customers to streamline product quality.
• Optimized inventory management, ensuring timely availability of products for customers.
• Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
• Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Trained and provided coaching to Technical team members.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Monitored product performance to identify potential issues.

Inhouse IT Support

• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Developed and implemented preventive maintenance procedures.
• Tested new software and hardware prior to deployment.
• Installed, configured and maintained computer systems and network connections.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Created user accounts and assigned permissions.
• Installed Fortigate firewall and connected three branch offices with head office by configuring VPN tunnels

• Leaded technical team for the implementation of e-Governance in "Local Self Government Institutions" in Kerala.
• As a Team lead, I had the responsibility to manage installation and maintenance of hardware and software across in local bodies of Thrissur and Palakkad District in kerala.
• Provided support for the installation of server computers in LSGIs in Thrissur District
• Scheduled training sessions for new employees and the technical staff
• Shared work progress weekly with Technical Director
• Attended monthly review meeting conducted by the Executive Chairman