Summary
Overview
Work history
Education
Skills
Timeline
AccountManager
JING JING BALMACEDA

JING JING BALMACEDA

Abu Dhabi,UAE

Summary

Professional with strong communication and multitasking skills, adept at resolving customer complaints while adhering to company guidelines. Proven ability to take initiative in addressing issues and implementing effective follow-up strategies. Committed to maintaining high service standards and ensuring customer satisfaction.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

CUSTOMER SERVICE AGENT

Flyt for Travel & Tourism
Abu dhabi, UAE
04.2025 - Current
  • Coordinated comprehensive itineraries for business trips, including flights, accommodation, and transport.
  • Assisted clients in overcoming challenges such as flight cancellations or delays to minimise disruptions.
  • Effectively managed last-minute alterations and requests, showcasing adaptability and problem-solving skills.
  • Cultivated strong relationships with vendors to secure competitive pricing for travel arrangements.
  • Processed ticketing needs including exchanges and refunds efficiently.
  • Addressed client inquiries and complaints, devising creative solutions to enhance satisfaction.
  • Advised customers on visa requirements and travel safety protocols.

CORPORATE TRAVEL CONSULTANT

Bin Saleh Travel, LLC
Abu Dhabi, UAE
07.2019 - 03.2022
  • Streamlined customer service processes by implementing new software systems.
  • Managed complex travel arrangements for top executives, ensuring efficiency.
  • Produced customised reports detailing trip costs to enhance transparency.
  • Maintained awareness of industry trends to provide informed travel advice.
  • Executed Amadeus/Galileo ticketing procedures, including refunds and reissues.
  • Oversaw queue management in Amadeus/Galileo for schedule changes and cancellations.
  • Addressed client inquiries and complaints, delivering timely updates on progress.
  • Responded swiftly to customer requests, assisting with all travel needs.

CORPORATE TRAVEL & VISA CONSULTANT

Asrar Travel & Tourism
Abu Dhabi, UAE
05.2017 - 06.2019
  • Managed inbound UAE visa applications for all nationalities, ensuring compliance with requirements.
  • Demonstrated proficiency in Amadeus and Galileo systems, leveraging extensive knowledge of global airline destinations.
    Executed ticketing procedures, including fare calculations, refunds, and reissues according to airline policies.
  • Addressed customer queries regarding airline bookings and travel industry information to enhance sales opportunities.
  • Conducted regular follow-ups on reservations to minimise errors and maximise revenue.
  • Provided accurate travel information to clients, facilitating informed decision-making.
  • Promoted company services while executing additional tasks aimed at boosting sales performance.

RESERVATION & TICKETING AGENT

World Eye Travel
Abu Dhabi, UAE
07.2007 - 03.2016
  • Handled incoming phone calls from passengers, directing them to appropriate sources.
  • Operated multi-button telephone system, taking messages and completing calls as necessary.
  • Maintained systematic filing of records according to established procedures.
    Prepared and organised logs, records, and filing systems related to responsibilities.
  • Verified and filed various documents, including invoices and forms, into designated files.
  • Compiled and organised diverse data relevant to assigned tasks.
    Utilised standard office equipment such as computers, fax machines, and printers effectively.
  • Assisted walk-in customers with inquiries to ensure prompt service.

Education

Bachelor of Secondary Education - Major in English

ISABELA STATE UNIVERSITY
06.2001 - 04.2005

Skills

  • Highly academic, personally motivated, attentive to details, with the
    ability to swiftly learn and apply new skills
    Methodical, efficient, quality oriented, interpersonal and
    comprehensible communication skills
    Equally valuable working independently or with pool resources in a
    team effort
    Able to multi task during work hours and can work well even under
    pressure
    Computer and Technical Skills
    Internet and Web
    Typing
    MS Word, MS Excel, Powerpoint
    Advanced Knowledge in Galileo System
    Advanced knowledge in Amadeus System

Timeline

CUSTOMER SERVICE AGENT

Flyt for Travel & Tourism
04.2025 - Current

CORPORATE TRAVEL CONSULTANT

Bin Saleh Travel, LLC
07.2019 - 03.2022

CORPORATE TRAVEL & VISA CONSULTANT

Asrar Travel & Tourism
05.2017 - 06.2019

RESERVATION & TICKETING AGENT

World Eye Travel
07.2007 - 03.2016

Bachelor of Secondary Education - Major in English

ISABELA STATE UNIVERSITY
06.2001 - 04.2005

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JING JING BALMACEDA