Jinjer Santos
Deira
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Kasa Atelier LLC
Dubai, United Arab Emirates
07.2023 - Current
- Office Management: Oversee daily office operations, including managing supplies, coordinating maintenance, and ensuring a clean and organized workspace.
- Client Communication: Serve as the first point of contact for clients and vendors, responding to inquiries, scheduling appointments, and assisting with project-related communication.
- Scheduling: Manage and coordinate calendars for design team meetings, client consultations, and project deadlines.
- Documentation: Prepare, file, and maintain project documentation, contracts, and design plans with accuracy and confidentiality.
- Project Support: Assist with project coordination tasks, including tracking project progress, managing timelines, and communicating with vendors and contractors.
- Financial Administration: Handle invoicing, expense tracking, and financial documentation as needed.
- Event Coordination: Assist in organizing client presentations, design showcases, and other company events.
- General Assistance: Provide support to design staff and management as required, including data entry, report preparation, and other administrative tasks.
Admin and HR Coordinator
Lead Time Telecom FZE
Dubai, UAE
08.2021 - 06.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Evaluated timecards for accuracy on regular and overtime hours.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Marketing Coordinator
Lead Time Telecom FZE
Dubai, UAE
11.2019 - 07.2021
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Tracked and reported on marketing campaign responses.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Admin /Human Resource/ Logistics
Brevere Enterprise
Philippines
12.2016 - 10.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Performed budget analysis to control expenditures and predict future budget needs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and coordinated employee training programs to improve productivity and performance.
Customer Service Associate
Iopex Technologies Inc
Philippines
08.2014 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Convergys Philippines Service Corporation
Philippines
07.2013 - 07.2014
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Billing Specialist
Byltax Systems Incorporated
Philippines
05.2009 - 06.2013
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Developed and maintained billing procedures to make timely payments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Diploma In Office Information System -
Ama Computer Learning Center
Philippines03.2008
Bachelor of Science in Business Administration - Marketing
Rizal Technological University
Philippines03.2006
Bachelor of Science in Computer Technology -
Rizal Technological University
Philippines03.2005
Skills
- Invoice Processing
- Quality Assurance
- Letter preparation
- Workflow Optimization
- Scheduling
- Clerical Support
- Data Entry
- Staff Management
- File Organization
- Documentation And Reporting
- Microsoft Office
Height
5' 1"
Personal Information
- Age: 39 years old
- Date of Birth: 10/16/84
- Nationality: Filipino
- Marital Status: Married
References
Available upon request
Timeline
Administrative Assistant
Kasa Atelier LLC
07.2023 - Current
Admin and HR Coordinator
Lead Time Telecom FZE
08.2021 - 06.2023
Marketing Coordinator
Lead Time Telecom FZE
11.2019 - 07.2021
Admin /Human Resource/ Logistics
Brevere Enterprise
12.2016 - 10.2019
Customer Service Associate
Iopex Technologies Inc
08.2014 - 12.2016
Customer Service Representative
Convergys Philippines Service Corporation
07.2013 - 07.2014
Billing Specialist
Byltax Systems Incorporated
05.2009 - 06.2013
Diploma In Office Information System -
Ama Computer Learning Center
Bachelor of Science in Business Administration - Marketing
Rizal Technological University
Bachelor of Science in Computer Technology -
Rizal Technological University