Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
JINO K THOMAS

JINO K THOMAS

HATTA,United Arab Emirates

Summary

Dynamic and results-driven professional with over 17 years of diverse experience in administration, customer service and outdoor adventure instruction. Proven ability to lead teams, streamline operations, and consistently deliver exceptional customer experiences. Highly adaptable and resilient, with a track record of thriving in fast-paced, challenging environments. Currently serving as an Team Leader at Hatta Outdoor Adventure Park, blending a passion for the outdoors with a dedication to safety, engagement, and excellence in participant experiences.

Overview

15
15
years of professional experience

Work history

TEAM LEADER SUPERVISOR

Hatta Outdoor Adventure Park
Hatta, UAE
08.2023 - Current
  • Leading and instructing participants in outdoor activities, ensuring strict adherence to safety protocols.
  • Supervising activity staff to ensure smooth operations, accountability, and effective communication.
  • Creating engaging, team-building experiences that foster personal growth and collaboration.
  • Certified in DARSLCO “DM-PH & SD-GU02-SEPA” for safety and environmental compliance.
  • Overseeing safety equipment and enforcing protocols to maintain optimal safety standards.
  • Coordinating with cross-functional teams to enhance activity offerings and improve overall guest experience.

ADMINISTRATION MANAGER

Autotub & Autocraft Service Centre
Pampady, Kottayam, Kerala
09.2020 - 06.2023
  • Manages the service department team and oversees customer service interactions, reports, and repairs.
  • Ensures excellent customer service and maintains strong relationships with customers.
  • Manages day-to-day operations of the service centre to provide efficient face-to-face service.
  • Implements and maintains effective business processes to improve customer experience and service delivery.
  • Identifies trends and opportunities for improving customer service outcomes and resolves complaints.
  • Develops and maintains relationships with internal customers and stakeholders to enhance business systems and processes.
  • Leads team management, work planning, coaching, and professional development to align with priorities and ensure a positive customer experience.
  • Manages all accounting transactions, financial statements, and monthly, quarterly, and annual closings.
  • Reconciles accounts payable and receivable, manages balance sheets and profit/loss statements.
  • Reports on the company’s financial health and liquidity, ensuring compliance with financial policies and regulations.

TEACHER (LIFE SKILL EDUCATION) & OFFICE STAFF

crossroads English medium school
Pampady, Kerala, India
06.2010 - 05.2020
  • Helps students gain real-life learning experiences.
  • Teaches life skills through role play, brainstorming, games, pair work, group work, open discussions, and debates.
  • Conducts counseling sessions and personality development classes.
  • Manages office files and organizes educational visits (e.g., to old age homes and orphanages) to teach love, sharing, and care.
  • Presents lessons in a clear and engaging manner using visual/audio aids.
  • Provides individualized instruction to promote interactive learning.
  • Creates and distributes educational content.
  • Maintains a tidy and organized classroom environment.
  • Collaborates with other teachers, parents, and stakeholders, and participates in regular meetings.
  • Plans and executes both in-class and outdoor educational activities and events.
  • Observes students’ behavior and reports any suspicions of neglect or abuse.

Education

PG Diploma - Business Administration

NIBM GLOBAL-Social Work Interventions & Management
/2007 -

Bachelor of Theology -

Asian Theological Association
/2006 -

Secondary School -

Board Of Higher Secondary Examination
Kerala, India
/2001 -

SSLC -

Board of Public Examination
Kerala, India
/1999 -

Skills

  • Team Leadership & Staff Supervision
  • Adventure Instruction & Safety Protocols
  • Client Relations & Customer Service
  • Operational Efficiency Administrative Management Adaptability & Problem Solving

Languages

English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Fluent

Accomplishments

  • Certified in DARSLCO “DM-PH & SD-GU02-SEPA” for safety and environmental protection procedures (2023-2025)

Timeline

TEAM LEADER SUPERVISOR

Hatta Outdoor Adventure Park
08.2023 - Current

ADMINISTRATION MANAGER

Autotub & Autocraft Service Centre
09.2020 - 06.2023

TEACHER (LIFE SKILL EDUCATION) & OFFICE STAFF

crossroads English medium school
06.2010 - 05.2020

PG Diploma - Business Administration

NIBM GLOBAL-Social Work Interventions & Management
/2007 -

Bachelor of Theology -

Asian Theological Association
/2006 -

Secondary School -

Board Of Higher Secondary Examination
/2001 -

SSLC -

Board of Public Examination
/1999 -

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JINO K THOMAS