Jinu Arjun
Abu Dhabi,United Arab Emirates
Summary
Diligent Administrative & HR Assistant with a proven track record in managing diverse HR Support and administrative tasks at Midea Group, Dubai, over a five-year period. Proficient in HR database management, employee record maintenance, and coordination of various office operations. Skilled in visa procedures, vendor management, and utilizing the Oracle system for expense claims and payments. Committed to fostering a positive work culture. Currently Pursuing Certified Human Resources Management Professional (CHRMP) course to have better insight into HR field.
Overview
16
16
years of professional experience
6041
6041
years of post-secondary education
1
1
Certification
Work History
HR Administrative Assistant
Midea Group
Dubai
01.2019 - Current
- Register and maintain attendance and leave records of staffs
- Update HR databases (e.g., new hires, separations, vacation and sick leaves)
- Maintain all employee records and contracts of employee and suppliers in soft and hard copies
- Prepare paperwork for HR policies and announcements
- Collaborate with Recruiter to post job ads on careers pages and process incoming resumes
- Familiar with oracle system to do all expense claims, reimbursement and vendor payments
- Proceeds payments of all monthly utilities on time
- Apply for staff new visa, cancellation, transfer, work permit, NOC and salary certificate as per Jebel Ali and DMCC freezone procedure in portals
- Knowledgeable on opening, closing and leasing procedures of office in Jebel Ali and DMCC freezone
- Apply for new medical insurance of staff and yearly renewal of group medical insurance
- Apply for gate pass, work permit and delivery permit
- Keep record of stock office supplies and place order when necessary
- Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Preparing welcome note for new staff, arranging monthly announcements, coordinating meetings and scheduling interviews
- Organizing travel plans, issuing tickets, hotels and all other visa procedure for staffs for their travel
- Processing service fees monthly for overseas staffs
- Helps in monthly salary processing by preparing overtime list, bonus, monthly deduction of parking and other over expense of staff
- Helps in registration of new vendor and new bank in system
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Organizing team welfare activities, Iftar and other team lunch or dinner for staff.
Customer Service Executive
Fly Dubai
Dubai
01.2019 - 01.2019
- Familiarize with the system software - Sky chain and the works related to reservation of cargo agents booking, reservation, cancellation, filing allotments, filing ADHOC
- Responding and dealing with mails regarding all type of enquires
- Making different type of daily reports
- Provide comprehensive sales support and information brokerage service (freight rates, flight details, bookings, inter-line connections)
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Conducts/Receives calls and follows up on the existing ones to identify new revenue opportunities and maintain existing accounts
- Builds and maintains relations with existing sales leads and decision makers by providing them with prompt and professional service
- Works with sales team regularly to verify lead information, airline rates, schedules, capacity and feeding back market data to ensure the accuracy and availability of data in a timely manner
- Reverts promptly to the cases where pre-flight customer inquiries
- Develops reports regularly which include information on the number of the outgoing calls, outcome purpose and follows up on list of opportunities.
High School Teacher
Sree Saradavilasom Higher Secondary School
Varkala
01.2015 - 01.2017
- Ability to handle children of different age groups
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning
- Instruct and monitor students in the use of learning materials and equipment
- Maintain discipline in accordance with the rules and disciplinary systems of the school
- Encourage and monitor the progress of individual students and use information to adjust teaching strategies.
Customer Service Agent
Air India SATS
Trivandrum International Airport
01.2011 - 01.2013
- Handling and resolving customer complaints
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tool
- Handling all the boarding and arrival areas
- Familiar with the QR office duties
- Provides information to passengers and visitors to the airport, directing them to the appropriate gate, vendor, or parking area
- Handling Check-in-Counter (Departure Control System-Babs & SITA)
- Handling baggage, immigration, crew and general declaration.
Administrative assistant
AG Middle East
Jebel Ali Free Zone, Dubai
01.2009 - 01.2011
- Greet and welcome guests as soon as arrive at office
- Answer, screen and forward incoming phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Receive, sort and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Education
MA English Language and Literature -
S.N College For Women
Kollam, KeralaB.Ed. (English) -
S.N Training College
Nedunganda, KeralaBA English Language and Literature -
Indira Gandhi University
Skills
Attendance Management
HR Data base Management
Policy Preparation
Recruitment support
Oracle system proficiency
Employee Work visa Application
Medical Insurance Administration
Inventory Management
Vendor Management
Travel coordination
Payroll Assistance
Payment Processing
Event Coordination
Certification
- Certified Human Resources Management Professional (CHRMP), In Progress
- Diploma in Airline Customer Service and Airport Handling, Airline Training Academy Trivandrum, Trivandrum, Kerala, 2008-01-01
- IATA - DGR
- Heart Saver First Aid & CPR/AED, 2009-01-01
- First Aid Fire Fighting Training, 2009-01-01
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
Custom
ABUDHABI, U.A.E
Personal Information
- Title: Administrative & HR Assistant
- Date of birth: 06/17/89
- Gender: Female
- Nationality: Indian
- Marital status: Married
- Visa status: Employment Visa
Affiliations
- Badminton , Reading , Gardening
References
References available upon request.
Timeline
HR Administrative Assistant
Midea Group
01.2019 - Current
Customer Service Executive
Fly Dubai
01.2019 - 01.2019
High School Teacher
Sree Saradavilasom Higher Secondary School
01.2015 - 01.2017
Customer Service Agent
Air India SATS
01.2011 - 01.2013
Administrative assistant
AG Middle East
01.2009 - 01.2011
MA English Language and Literature -
S.N College For Women
B.Ed. (English) -
S.N Training College
BA English Language and Literature -
Indira Gandhi University
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