Divya Nadukudy
Sharjah,United Arab Emirates
Summary
Seasoned IT professional specializing in Windows administration, encompassing print server management, SCCM, Active Directory services, DHCP, DNS, and endpoint protection solutions including Symantec and BitLocker encryption.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Customer Service Executive
AI Sayara Limousine & Car Rental LLC (An Air Arabia Group)
01.2019 - 12.2025
- Receiving request from customers or staff regarding vehicle issues (breakdown, accident, routine service need) via phone/email/whatsapp
- Accurately logging all incident details into the fleet management software or database, including customer information, vehicle ID, nature of the issue, date, time, and location.
- Monitoring the status of the service or repair request until completion and updating the customer and internal systems accordingly.
- Acting as the single point of contact for the customer regarding the progress of their vehicle's service or repair, managing their expectations and ensuring a positive experience despite the inconvenience.
- Preparing and sharing the reports related to CRM, Fleet etc with the Management
Senior System Engineer (Windows Administrator)
INFOSYS LIMITED – (Mysore Division)
01.2013 - 01.2018
- I am working as Senior System Engineer (Windows Administrator) and I am the first point of contact for escalations in Windows Management tasks like Bit locker, SCCM2012, VPN issues and also Smart card logical access, RSA and MFA
- I am Providing Client Technical support and People Management
- Providing L1 & L2 Support.
- Windows Administration: AD Services, DHCP, DNS.
- Installing and troubleshooting Windows OS related issues (Window Server 2008 & 2012, Client: 7,8,8.1,10)
- Admin for MDT
- I am handling tasks related to Symantec Endpoint Protection & SCCM2012
- Admin for Print Server setup, installation and troubleshooting printer related issues
- I am taking care of data backup & restoration data in the servers
- Handling and Troubleshooting VPN issues
- Handling and Troubleshooting Bit Locker Encryption
- Admin for SAM(Software Asset Management)
- Admin for Smart card and Logical Access, RSA and MSA
- Worked on monitoring tools like Nagios
- License server set-up’s, software installations & trouble shooting the software licenses in operating systems Windows desktop 7/8/8.1/ 10 & Windows Server 2008/R2 /2012/R2
- My day to day work involve servicing the request, Incident, OLA, CO with in SLA
- Providing Desktop and Laptop support
- People and Administration Management.
Communicative English Teacher
Ravel Matriculation School & Equitas Gurukulam
01.2012 - 01.2013
- I was working as a Faculty in 2 Schools as “Communicative English” Teacher under the guidance of AEE BEE Institute
- I was providing them both classroom and outdoor trainings in English
- I was handling Communicative English classes from Nursery till 10th Standard
- In addition, I was handling Hindi classes for LKG and 4th standard behalf of the School Principals request.
- I have conducted many competitions and cultural programs in Ravel & Equitas Schools
- Oral and Written Tests was conducted.
- In every quarter “Communicative English” exams were conducted in both the Schools by me.
- Every week Spell Bee test and extra-curricular activities was conducted
- My activities also include in preparing the charts, day to day lessons, Action songs and Assembly Responsibility
Education
B.Sc - Computer Science
SNMV College of Arts and Science
Higher Secondary - Biology with Maths
St. Joseph’s Matriculation Higher Secondary School
SSLC - undefined
Stanes Higher Secondary School
Skills
- Windows Administration: Print Server Administration, SCCM, AD Services, DHCP, DNS, Symantec Endpoint Protection, Bit locker Encryption, People Management Skill, Nagios & SAM
- Operating Systems: Windows Server 2008/R2, 2012/R2 & Windows Client 7, 8, 81 & 10
- Fleet management software
- Service request monitoring
- Customer expectation management
- CRM reporting
Certification
- Diploma in Software Engineering
- Diploma in Software Testing
Languages
English
Hindi
Tamil
Telugu
Malayalam
Kannada
Accomplishments
- Building Relationship with the Customers & troubleshooting their issues with the customer satisfaction
- Increased DC level compliance on SCCM and Bitlocker by reaching 99% ahead than the expected target95%.
- Increased the Printer level compliance to 100% from 92% than the expected target 95%
- Got Appreciations from clients for the issues resolved by trouble shooting
- Got Best Dressed Award for the year 2017 in Infosys
- I won “Best faculty” Award from Equitas Gurukulam school
- I received Appreciations from the Teaching Staffs and compliments from the Student’s Parents
- 2nd place in Poem Composing competition conducted by English Association “Literati” in 2010
- Got 100% Attendance Award in College and in School.
Extra-Curricular Activities
Interests in dancing and a good athlete Wrote many articles in both Hindi and English which was published in college magazine “Lehar” Interests in writing short Articles and Poems Passion towards Jewelry Making Served as an active participant in NSS special camp conducted for girls in the year2011 Browsing and surfing in the internet.
Training Attended
- Email Etiquette.
- Time Management.
- Critical Thinking Skills.
- BCMS General Orientation.
- Personal Effectiveness.
- Root cause analysis
- Design Thinking
- Cloud Computing
- Microsoft windows Server 2008 Administration
- Microsoft windows 7 Client Administration
Disclaimer
The above mentioned information is true to the best of my knowledge and belief I look forward to a good opportunity to prove my skills and abilities.
Abilities and Attributes
- I am good in attention to detailed Window Administration
- Good Communication Skills with a very good positive approach
- Dedicated and always eager to learn new skills and latest technologies
- Root Cause Analysis to find the ground level issues
- Having an interest in pitching into all the technology side to know the gist about the technology
- I am a strong Team player & Team Lead and I have the capabilities to initiative the work
- Strong Logical reasoning and Analytical Skills
- Strong presentation, communication, organization, multitasking, and time management skills
- Form a team spirit and always take things positively and complete the task with in the given time
- Good in Articulation skills
Personal Attributes
- Self-motivated and tenacious
- An ability to learn new technologies and advance you knowledge which decreases manual effort
- Attention to detail
- Being able to work well within a small & big teams
- Keen to learn new subject matters
PERSONAL PROFILE
- Name: Divya.N
- Gender: Female
- Date of Birth: 2nd May1991
- Nationality: Indian
- Religion: Hindu
- Mother Tongue: Malayalam
- Marital Status: Married
- Address(Temp) : Abu shaghara, Trimmers Building, Sharjah(UAE)
- Address(Perm) : 60,sunderasa layout, Trichy Road, Coimbatore-641018
- Languages known: English, Hindi, Tamil, Telugu, Malayalam & Kannada
Timeline
Customer Service Executive
AI Sayara Limousine & Car Rental LLC (An Air Arabia Group)
01.2019 - 12.2025
Senior System Engineer (Windows Administrator)
INFOSYS LIMITED – (Mysore Division)
01.2013 - 01.2018
Communicative English Teacher
Ravel Matriculation School & Equitas Gurukulam
01.2012 - 01.2013
Higher Secondary - Biology with Maths
St. Joseph’s Matriculation Higher Secondary School
SSLC - undefined
Stanes Higher Secondary School
B.Sc - Computer Science
SNMV College of Arts and Science