Jisha Menon

• Handling Global Service Providers & Fedex accounts
• Handling disputes for UAE, Bahrain & Kuwait Regions.
• Monitor and perform accounting function which includes receivable, receipting and allocation function(recording cash, checks and credit card transactions) through review of control reports in order to achieve established internal and external accounting timelines.
• Initiating collections on accounts that are past due.
• Invoice adjustments as per dispute with diligence confirming compliance of policies.
• Releasing Debit and Credit notes to customers after investigation & required approvals.
• Maintaining aging & RTAT reports on disputes and accounts receivable.
• Maintaining & reviewing the reports of assigned territories for daily and weekly activities for management review.
• Identifying, assessing & resolving disputes & client billing problems to achieve customer satisfaction.
• Email and on call interaction with customers for providing information & explanation regarding the payments and invoices.
• Ensuring customers' understanding towards charges applied to their respective accounts.
• Managing queries with standard & customized solutions.
• Keeping update with new products and process developments.
• Ensuring productivity and targets are met consistently which in turn helped in achieving targets.
• Utilize interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations.

• Approaching potential clients by using referrals & direct enquiries.
• Customize insurance programs to suit individual customers covering variety of risks.
• Ensuring the policy requirements are fulfilled with all necessary documents.
• Explain policy features and advantages for different insurance companies in the market.
• Calculate premiums and establish payment methods.
• Seek out new clients and develop clientele by networking to find new customers and generate

lists of prospective clients.

• Making closures to the targets set.
• Perform administrative tasks such as maintaining records and handling policy renewals.

Recruitment and Resourcing

• To provide recruitment solutions to clients at various levels ranging from executive and mid level

to senior management in Biopharma and Life science industry.

• Proper understanding and detailed study of profiles as per clients' requirement.

Planning sources of search through various portals, Internal database, Networking sites,

Referencing &Head hunting.

• Industry mapping, screening resumes, sourcing and approaching right candidates as per

requirement.

• Coordinating interviews and ensuring presence of candidates for various rounds of interviews

with regular follow-ups.

• Salary negotiation with candidates.
• Pre and post joining formalities with candidates.
• Preparing and maintaining MIS with database management.

Payroll:

• Wages & Salary administration, overtime pay, leave, advance & loan deductions.
• Salary bank account opening & salary disbursements.
• Updating & maintenance of salary & wage register.
• Handling payroll queries and issuing salary slips.
• Issuing Confirmation letter, Promotion letter, Increment letters, and Relieving letters.
• Full & final settlement.
• Joining formalities: Salary Structure & Negotiation, Offer Letter, Reference checks,

Appointment Letter etc.,

• HR Induction: Scheduling inductions for new joiners & Presenting HR Induction Module.

Employee Engagement:

• To undertake day to day activities to make employees intellectually and emotionally bound with organization.
• To involve employees in more activities by conducting events, cultural programs across the company on monthly & yearly basis.

Statutory Compliances:

• To ensure statutory compliances of PF, ESI etc.,

Training & Development:

• Organizing training program as per training calendar.
• Obtaining feedback from employees for determining effectiveness of training program.
• Measuring effectiveness of training.
• Preparation of training evaluation chart.

• Managing complete recruitment life cycle for sourcing best talent from diverse sources.
• Planning human resources requirement in consultation with Heads of Different functions & Operations.
• Taking initial interview rounds.
• Conduct employee orientation and facilitate new comers joining formalities. Maintain and regularly update master database (personal file, personal database) of each employee.
• Prepare letters like offer, appointment, confirmation, etc.& submit all relevant HR letters/documents/certificates as per requirement of employees in consultation with management.

Compensation and Benefits

• Preparing and distribution of written and verbal content to inform and educate employee on compensation, benefits and personal policies.
• Managing and educating employees on various insurance policies like Personal accident policy, group medical policy.

Training & Development

• Planning & scheduling training programs as per training calendar
• Identifying internal & External trainers for specific trainings required
• Generating feedback from participants for quality of training program and trainer

performance.

• Delivering Soft Skills Training on Customer Service, Grooming, Motivation etc to our Front End Staff & Service Engineers and ISDs.

Employee relations and welfare

• Implementing grade wise travel policy, Medical, Leave and Attendance Policies.
• Organizing sports, festival function, event management &various motivational events for employees.
• Grievance Handling
• Preparing yearly Holidays calendar as per local laws.

General Administration

• Maintain Attendance Register, Updating Leave Records
• Office Maintenance
• Issue of I-Cards

• Verified bills and prepared monthly statements for franchise payments.
• Managed inbound and escalated calls for branch, ensuring efficient resolution.
• Coordinated communication between call center, dealers, and franchisees to track and manage operations effectively.
• Handled entering, negotiating, and renewing AMC contracts.
• Conducted soft skills training sessions on customer service, grooming, motivation, etc., for front-end staff, service engineers, and ISDs.