JISHNU T
Customer Service Roles
ABUDHABI
Summary
Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Focused Marketing executive with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
7
7
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Sales Attendant
ADNOC Distribution
ABUDHABI
01.2021 - Current
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained records related to sales, returns, and inventory availability.
- Tracked stock using company inventory management software.
- Supervised changing rooms, rehanging unwanted merchandise, and supporting loss prevention initiatives.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Agent
Kurikkal Global Associates PVT LTD
10.2018 - 11.2020
- Engaged with customers in a professional and courteous manner, addressing their inquiries, concerns, and product-related questions.
- Assisted customers in making informed purchasing decisions by providing detailed product information, specifications, and pricing.
- Processed orders efficiently and accurately, ensuring timely delivery of products to clients.
- Handled customer complaints and returns with a solution-oriented approach, aiming to turn negative experiences into positive ones.
- Collaborated closely with the sales and warehouse teams to coordinate order fulfillment and track shipment statuses.
- Maintained up-to-date knowledge of the latest products, promotions, and company policies to provide the best possible service to customers.
- Actively participated in training programs to enhance product knowledge, customer service skills, and sales techniques.
Marketing Executive,Database Collection
FRONTLINE LOGISTICS
06.2016 - 08.2018
- Cultivated and maintained strategic alliances with key partners and vendors.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated market data to develop and create business strategies and marketing plans.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Managed production of leaflets, posters and newsletters.
- Sourced advertising opportunities to place adverts in press and social media.
Education
SSLC -
Board of Public Examination
B.Com Finance -
Calicut University
High School Diploma -
OPEN SCHOOL
04.2001 -
Skills
Good Arithmetic and accounting skillsundefined
Timeline
ADCD
10-2022
Sales Attendant
ADNOC Distribution
01.2021 - Current
PDCFA
08-2019
Customer Service Agent
Kurikkal Global Associates PVT LTD
10.2018 - 11.2020
Marketing Executive,Database Collection
FRONTLINE LOGISTICS
06.2016 - 08.2018
High School Diploma -
OPEN SCHOOL
04.2001 -
SSLC -
Board of Public Examination
B.Com Finance -
Calicut University
Additional Information
- Address: , Thirumangalath House Kanchiramukku Post Athani, Malappuram Dist Kerala 679584
Certification
PDCFA
PERSONAL DETAILS
Passport No : T6857603
Date of Issue : 15/07/2019
Date of Expiry : 14/07/2029
Fathers Name : Sivan T
Date of Birth : 09-09-1997
Religion : Hindu
Marital Status : Single
Blood Group : AB+
Nationality : Indian
Home Address:
Thirumangalath House Kanchiramukku Post Athani, Malappuram Dist Kerala 679584
DECLARATION
I do hereby declare that above stated information is true and correct to the best of my knowledge and belief
JISHNU T
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