JITENDRA PAWAR
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of post-secondary education
Work History
Customer Service Representative
Rare Globex Information Services LLC
2024.03 - 2024.08
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer delightfulness for the existing client base with having an at least 20% profit on daily basis.
Touch base of 250 Customer on daily basis for the upselling and cross selling the service.
Managed high-stress situations effectively, when market fluctuates with a spike of arrow, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
New Business Development through live lead on website and through social media.
Customer Relationship Executive
Finpro Banking Consultant LLC
2023.12 - 2 2024
Build strong client relationships
Provide excellent customer service
Quickly fixes concerns
Ensures consumer happiness
Skilled in communication, problem-solving, and technology.
Education
Bachelor of Business Administration (B.B.A.) -
IPS Academy
2017.07 - 2020.05
Post Graduation Diploma In Business Administration(P.G.D.B.A.) -
Manipal Academy of Higher Education
Dubai, United Arab Emirates 2020.07 - 2023.05
Skills
Customer Delightfulness
Shrink control and management
Complex Negotiation
Team Management
Microsoft Office (Word, Excel, PowerPoint)
Languages
English
Hindi
Marathi
Timeline
Customer Service Representative
Rare Globex Information Services LLC
2024.03 - 2024.08
Customer Relationship Executive
Finpro Banking Consultant LLC
2023.12 - 2 2024
Post Graduation Diploma In Business Administration(P.G.D.B.A.) -
Manipal Academy of Higher Education
2020.07 - 2023.05
Bachelor of Business Administration (B.B.A.) -
IPS Academy
2017.07 - 2020.05
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