JITHEESH P R
DEIRA, DUBAI,UAE
Summary
- Knowledgeable airport services professional with 4 years of progressive experience in the field. Polite and professional person with strong communication and multitasking skills. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Sales Officer
HDFC Bank
Kerala, India
02.2021 - 03.2023
- Performed sales visits to take strategic action on new business leads.
- Identified new leads through data mining and telesales to meet set targets.
Airport Customer Service Agent
Etihad Airways
Cochin , Kerala, India
09.2014 - 04.2017
- Managed a full range of customer service functions including guest check-in, and assistance, gate management, boarding announcements, baggage services, also communicated pertinent information to flight crew personnel.
- Handling check-in in a timely manner and address all travel related concerns and questions.
- Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
Airport Customer Service Agent
Emirates Airlines
Cochin , Kerala, India
04.2013 - 07.2014
- Performed passenger check-in and assistance in providing a superior level of customer satisfaction.
- Processing unaccompanied minors and special needs passengers as necessary.
- Being able to handle customer complaints and maintain an understanding and professional attitude, even when handling upset customers.
Education
Diploma - Airport Management
IATA , Montreal
Kerala , India 05.2012 - 03.2013
Bachelor of Commerce -
University of Calicut
Kerala , India 06.2008 - 04.2011
Skills
- Good communicator, handle stress easily at work due to experiences with tough situations and customers
- Hard worker, always trying my best to give full dedication at 110%
- Team worker and Fast learner
- Good with computers, professional in using Microsoft Office apps (Word, Excel, Power Point etc), SABRE and MACS GDS
Hobbies
- Photography, Gardening, Weight Lifting and Bodybuilding.
Declaration
I hereby declare that the above particulars are true to the best of my knowledge and belief.
JITHEESH.P.R
Languages
English
Fluent
Malayalam
Fluent
Hindi
Advanced
Tamil
Advanced
Arabic
Beginner
Timeline
Sales Officer
HDFC Bank
02.2021 - 03.2023
Airport Customer Service Agent
Etihad Airways
09.2014 - 04.2017
Airport Customer Service Agent
Emirates Airlines
04.2013 - 07.2014
Diploma - Airport Management
IATA , Montreal
05.2012 - 03.2013
Bachelor of Commerce -
University of Calicut
06.2008 - 04.2011
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