JITHENDRA BABU
Field Service Engineer
Dubai
Summary
Diligent professional with more than six years of experience as Field Service Engineer in Medical & Research support industries providing technical engineering support for Scientific Products. Excellent troubleshooting skills that promote quick resolutions to clients, very flexible and can handle customer support, pre-sales and post sales initiative which involve installation, troubleshooting and repair of complex equipment and systems. As a Service Supervisor with Advanced knowledge in planning and development and has experience in preparing of blueprints, recommending schematics, designs, specifications and electrical drawings. As Software Expert with excellent knowledge in Developing and Implementing Field Service Software’s and digital remote servicing software’s.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Service Support Team Lead
Gulf Scientific Corporation
Dubai
05.2020 - Current
- Direct team of engineers in different countries to achieve service initiative objective and maximize customer satisfaction
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developing, Monitoring, Updating Master Service Customer database for all countries
- Oversee training of customer service staff to further company goals and sustain high customer service benchmarks
- Manage monthly customer service and service stock metrics; evaluate error rates, call volumes, and customer complaints, and develop and implement plans to correct deficiencies in service
- Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service
- Fielded and addressed customer inquiries, and investigated and resolved complaints and grievances
- Partnered with sales representatives to surpass customer service expectations and goals
- Identified opportunities in Digital Service process improvements and recommended strategies to enhance Digital platform in customer service.
Field Service Engineer
Gulf Scientific Corporation
Dubai
06.2016 - 04.2020
- Broad experience in servicing Merck Bio-Monitoring, Bio Process, Bio-Science, WFA , Laboratory Water instruments
- Good Service Experience in Luminex Flowcytometry & Multiplexing research and scientific Instruments.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed domestic and international on-site installations & troubleshooting, Maintenance
- Factory Certified for Installation, Operational, Performance Qualifications and Maintenance
- Associated and worked for international Clinical clients like SIEMENS, ROCHE, BECKMAN, ABBOTT
- Excellent experience in Servicing Medical & Research instrumentation's
- Diagnosed and resolved problems on sophisticated electronic, mechanical and optical instrumentation in commercial laboratory environments
- Remote support to clients in various locations and solving issues in emergency basis.
Digital Support Engineer
Gulf Scientific Coporation
Dubai
06.2016 - Current
- Along with IT Department implemented Salesforce Digital platform for service & Sales Department
- Established a complete paperless Digital Field Service Platform and trained all team to adopt with new system
- Work closely with first Remote Troubleshooting Application MyMilliQ from Merck and implemented in across Middle East and UAE
- Supporting to maintain Laboratory Information systems and coordinating to maintain entire Service database and system repair History and creating reports
Education
Degree of Bachelor of Engineering Technology -
Cochin University of Science And Technology
05.2013 - 04.2016
Diploma in Engineering -
State Board of Technical Engineering
03.2010 - 05.2013
Skills
Have an Excellent Troubleshooting skills with smart maintenance of equipment’s
Certification
USA Department of Health & Human Services -Division of Laboratory systems Centers for Disease Control & Prevention Certified to Introduction to the LIMS & Other Information Systems.
Timeline
USA Department of Health & Human Services -Division of Laboratory systems Centers for Disease Control & Prevention Certified to Introduction to the LIMS & Other Information Systems.
02-2023
Luminex Corporation - Luminex Certified Engineer for Installation, Troubleshooting, Maintenance , Qualification & Calibration for the Flowcytometry and Multiplexing Research Scientific Analyzers.
08-2022
Merck Group-Advanced Merck Certified Engineer for Installation, Troubleshooting, Maintenance, Qualification & Calibration for the Bio-Monitoring, Bio-Science & Bio-Process Products.
12-2020
Merck Group-Advanced Merck Certified Engineer for Installation, Troubleshooting, Maintenance, Qualification & Calibration for the Water & Food Analysis Products.
08-2020
Service Support Team Lead
Gulf Scientific Corporation
05.2020 - Current
Merck Group-Advanced Merck Certified Engineer for Installation, Troubleshooting, Maintenance , Qualification & Calibration for Scientific Lab Water systems.
08-2019
Digital Support Engineer
Gulf Scientific Coporation
06.2016 - Current
Field Service Engineer
Gulf Scientific Corporation
06.2016 - 04.2020
Keltron Government of Kerala- Industrial Electronic Manufacturing Training Certification (Keltron is India's first and the largest electronics corporation)
12-2015
Centre for Development of Imaging Technology -Awarded certification in Software Operations and Console operations.
12-2013
Degree of Bachelor of Engineering Technology -
Cochin University of Science And Technology
05.2013 - 04.2016
Diploma in Engineering -
State Board of Technical Engineering
03.2010 - 05.2013
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