Jithin John

• Receiving and addressing customer complaints, ensuring effective resolution and communication.
• Updating customers on job statuses to maintain transparency and satisfaction.
• Preparing repair job quotations accurately and efficiently.
• Managing vendor LPO and payment processes in SAP and ARIBA systems.
• Coordinating with overseas suppliers for parts procurement and service support.
• Arranging local suppliers for parts and repair jobs as required.
• Opening and processing system job cards for service-related tasks.
• Managing parts transfers and issuance for job execution.
• Processing warranty claims with suppliers and ensuring timely resolution.
• Overseeing stock management of CA02 inventory.
• Handling AutoEquip vehicle management responsibilities.
• Assisting in the processing of petty cash transactions.
• Managing AMC (Annual Maintenance Contract) documentation and execution

• Served as a liaison between various departments to ensure seamless communication and operational efficiency.
• Delivered outstanding customer service while managing in-person and phone interactions with clients.
• Coordinated and planned workshop team operations for vehicle maintenance and repair tasks.
• Maintained accurate records of parts movement and leasing agency documentation.
• Generated detailed reports on costs, vehicle breakdowns, downtime, and other requested data.
• Identified and proposed improvements to reduce repair and operational costs within the workshop.
• Coordinated with external maintenance workshops for vehicle repairs and servicing when necessary

As a Coordinator:

• Acted as a liaison between various departments to ensure effective communication and coordination.
• Assisted senior management in streamlining operations and resolving issues to enhance customer service quality.
• Delivered exceptional customer service through in-person, phone, and email interactions with clients.
• Supported clients in obtaining all necessary documentation for the immigration process.

As an Administrator:

• Performed administrative tasks, including filing, typing, copying, binding, and scanning.
• Monitored and managed office supplies, ensuring adequate stock levels.
• Developed and maintained accurate and comprehensive client case records.
• Led procurement processes in a cross-functional environment, from vendor selection to contract finalization.
• Maintained records of orders and shipments, updating inventory levels accordingly to ensure accuracy.

As a Coordinator:

• Supervised and managed a team of 30+ onsite service crews, ensuring optimal performance and task execution.
• Planned and coordinated events, efficiently addressing staffing and logistical requirements.
• Supported team leaders in achieving their objectives and enhancing team success.
• Communicated with customers to provide order updates, answer inquiries about products and services, and resolve issues promptly.

As an Administrator:

• Acted as a liaison between departments to facilitate seamless communication and collaboration.
• Assisted with day-to-day HR-related inquiries and supported HR processes.
• Performed administrative tasks, including filing, typing, copying, binding, and scanning.
• Supported senior management in enhancing operations and resolving issues to improve customer service quality.
• Calculated and processed employee incentives and overtime payments on a monthly basis.
• Planned and delivered training sessions, including inductions for new staff and skill development for existing employees.
• Processed customer payments via cash, cheque, and bank transactions, while managing petty cash.
• Built and maintained strong relationships with overseas suppliers and local vendors to ensure smooth departmental operations.
• Controlled costs, ensuring they remained within budgetary limits.
• Communicated with overseas suppliers regarding product support, warranty claims, and shipment updates.
• Prepared and processed local purchase orders (LPOs), work permits, and vendor payments.
• Maintained accurate records of orders and shipments, updating inventory levels accordingly.
• Drafted purchase orders and contracts for supervisory approval.

• Assisted in the assembly, testing, and maintenance of hydraulic equipment.
• Analyzed root causes of equipment failures and recommended corrective actions to prevent recurrence.
• Interpreted technical manuals and guidelines to ensure proper equipment operation and maintenance.
• Developed and implemented preventive maintenance procedures to minimize equipment downtime and failures.
• Maintained accurate documentation of maintenance and repair activities for future reference.
• Monitored and managed inventory of equipment tools and parts to ensure operational readiness.
• Proposed enhancements to improve the performance, efficiency, and reliability of hydraulic equipment.

• Assisted in the assembly, testing, and maintenance of hydraulic equipment.
• Analyzed root causes of equipment failures and recommended corrective actions to prevent recurrence.
• Interpreted technical manuals and guidelines to ensure proper equipment operation and maintenance.
• Developed and implemented preventive maintenance procedures to minimize equipment downtime and failures.
• Maintained accurate documentation of maintenance and repair activities for future reference.
• Monitored and managed inventory of equipment tools and parts to ensure operational readiness.
• Proposed enhancements to improve the performance, efficiency, and reliability of hydraulic equipment.