JITHIN KOSHY VAIDYAN
Abu Dhabi,UAE
Summary
Dynamic professional with expertise in retail analytics and visual merchandising, adept at leveraging Microsoft Office Suite and customer service software to enhance operational efficiency with focus on customer satisfaction and team leadership. Always committed in fostering collaborative environment and improving store performance.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Retail supervisor
Rivoli Group LLC
Abu Dhabi, UAE
08.2011 - Current
- Supervised Rivoli stores, Rado and Tissot boutiques in UAE
- Prepared KPI, PIP, sales, and biometric reports for store staff.
- Trained new employees, promoting rapid productivity increase.
- Motivated sales teams to achieve daily store targets.
- Achieved high sales percentages through consultative and value-driven customer service.
Customer Billing Officer
Sutherland Global Services
Cochin, India
10.2009 - 04.2010
- Customer Care Executive at United On-Line (U.S voice process)
- Provide On-call solutions on billing to the U.S clientele
- Upsell / Cross Sell products suitable to the U.S clientele.
Operations In-Charge
Vodafone Essar Cellular LTD
Cochin, India
09.2006 - 10.2009
- Directly reporting to Vodafone H.O Kerala.
- Managing Vodafone's Tele-Marketing & Survey Tele-Calling operations under SGR MNC.
- Oversaw daily operations to achieve high productivity levels.
- Preparing Incentives, Appraisal & Sales Reports.
Education
Bachelor Of Arts - English Literature
Bharathiar University
Coimbatore, India 05.2021 - /2024
Diploma - Business Management & Marketing
Indian School Of Business Management
Cochin, Kerala, India 05.2009 - 05.2010
+2 HSC - Computer Science
S.D.P.Y HSSC
Cochin, Kerala, India 05.2003 - 04.2005
SSLC -
Gujarati Vidhyalaya
Cochin, Kerala, India 06.2002 - 04.2003
Skills
- Microsoft Office Suite
- Retail trends awareness
- Photography skills
- Customer service software
- Retail analytics
- Training and Development
- Crisis management capabilities
- Visual merchandising
LANGUAGES
English
Hindi
Malayalam
REFERENCES
Leon, Alan, leon_alan2000@yahoo.com, +9715 03179171, Rivoli Group LLC, UAE
INTERESTS
Photography, Micro Blogging, Biking
Affiliations
- PHOTOGRAPHY
- BIKING
Accomplishments
'STAR PERFORMER OF THE YEAR' 2015 AT RIVOLI GROUP
'STAR PERFORMER OF THE YEAR' 2019 AT RIVOLI GROUP
'TOP 5 GLOBAL RANKING' OF THE YEAR 2021 - RADO SPECIALIST TRAINING
'TEAM OF THE YEAR' 2025 AT RIVOLI GROUP
Timeline
Bachelor Of Arts - English Literature
Bharathiar University
05.2021 - /2024
Retail supervisor
Rivoli Group LLC
08.2011 - Current
Customer Billing Officer
Sutherland Global Services
10.2009 - 04.2010
Diploma - Business Management & Marketing
Indian School Of Business Management
05.2009 - 05.2010
Operations In-Charge
Vodafone Essar Cellular LTD
09.2006 - 10.2009
+2 HSC - Computer Science
S.D.P.Y HSSC
05.2003 - 04.2005
SSLC -
Gujarati Vidhyalaya
06.2002 - 04.2003