JITHIN N P
Dubai
Summary
Accomplished Senior Process Associate with a proven track record at Groupon Shared Services, adept in data analysis and customer service excellence. Skilled in Salesforce, I enhanced process efficiency and documentation, significantly improving customer experience. My expertise in problem-solving and effective team collaboration drives operational success, demonstrating a strong blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
SENIOR PROCESS ASSOCIATE
Groupon Shared Services
Bangalore
09.2023 - 10.2024
- Handled and resolved customer inquiries concerning coupon issues through email and chat support.
- Adept in handling customer queries through Salesforce and Zendesk efficiently.
- Played a key role in the development of process documentation and training materials to streamline onboarding and support efforts.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
Sales Executive
Godrej Consumer Products
Kerala
06.2022 - 09.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Listened to customer needs to identify and recommend best products and services.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
PROCESS ASSOCIATE
Stellar Innovations Pvt. Ltd
Bangalore
09.2021 - 06.2022
- Reviewed and documented U.S. loan documentation for compliance.
- Cloned and processed documents to meet detailed loan requirements, ensuring thoroughness.
- Processed loan assignments following vendor-specific procedures.
- Engaged with leading mortgage institutions such as Nationstar Mortgage, PennyMac, and Freedom Mortgage.
Education
Bachelor of Forensic Science -
Jain University
Bangalore, Karnataka01-2019
Pre-University Course -
ASSISI E.M.H.S.S
Thrissur, Kerala04-2016
SSLC -
S.V.H.S.S
Thrissur, Kerala04-2014
Skills
- Data Analysis Expertise
- Effective Team Collaboration
- Problem solving
- Sales analytics
- Communication Skills
- Proficient in System Hardware
- Prioritization and Scheduling
- Experienced with Salesforce
Personal Information
Visa Status: Visit
Timeline
SENIOR PROCESS ASSOCIATE
Groupon Shared Services
09.2023 - 10.2024
Sales Executive
Godrej Consumer Products
06.2022 - 09.2023
PROCESS ASSOCIATE
Stellar Innovations Pvt. Ltd
09.2021 - 06.2022
Bachelor of Forensic Science -
Jain University
Pre-University Course -
ASSISI E.M.H.S.S
SSLC -
S.V.H.S.S
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