Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Personal Information
Custom
Timeline
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JITHIN SHAJI

JITHIN SHAJI

Abu Dhabi

Summary

Dynamic professional skilled in customer service, hospitality management, and sales. Proven track record of enhancing client satisfaction through exceptional interpersonal and communication skills. Thrives under pressure, leveraging persuasive abilities to drive marketing initiatives and meet organizational objectives.

Overview

12
12
years of professional experience

Work history

Sales agent

Nakshathra Jewellery
Abu Dhabi
03.2022 - Current
  • Assisted customers in selecting jewelry by providing expert product knowledge and personalized recommendations.
  • Consistently achieved and exceeded sales targets through upselling and strong customer relationships.
  • Handled billing, warranties, and after-sales services with accuracy and professionalism
  • Maintained elegant product displays and ensured secure handling of high-value items.

Cashier / Salesman

ENOC
Dubai
01.2021 - 02.2022
  • Worked as cashier / salesman with ENOC in Dubai for 1 years.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Processed payments swiftly for improved customer experience.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Coordinated with team members for smooth shift transitions.

Salesman / Cashier

Chemmannur International Jewelers
Kerala
01.2016 - 12.2020
  • Guided customers in jewelry selection through expert product knowledge and tailored recommendations.
  • Coordinated promotional events to attract prospective customers.
  • Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
  • Handled sensitive customer complaints professionally whilst maintaining a positive company image.

Lift Technician

CITY ELEVATORS & ESCALATORS CO W.L.L.
Qatar
02.2014 - 01.2016
  • Works as lift technician in Qatar for 2 years.
  • Upgraded outdated systems with modern equipment for increased reliability and efficiency.
  • Improved lift functionality for reduced downtime.
  • Enhanced customer satisfaction by providing prompt and effective service.
  • Offered advice on future lift maintenance for improved longevity.

Education

High School Certificate -

Plus Two - undefined

Diploma - undefined

NILT

Skills

  • Personable and diligent
  • Effective communication
  • Customer service expertise
  • Ability to thrive under pressure
  • Minimal supervision required
  • Strong persuasive skills
  • Hospitality management
  • Team collaboration
  • Written communication excellence
  • Verbal communication proficiency
  • Sales acumen
  • Marketing knowledge
  • Interpersonal skills

Accomplishments

  • Through exceptional performance as a Sales Executive, I was promoted to a senior sales position and received a salary increment.
  • Increased sales revenue by 20% through targeted marketing campaigns.
  • Reduced costs by 25% through process optimization and vendor negotiations.
  • Developed and implemented a new customer service system resulting in a 50% decrease in customer complaints.
  • Received recognition for outstanding performance and contributions to the team in the form of an employee of the month award.

Languages

English
Advanced
Hindi
Upper intermediate
Tamil
Intermediate
Malayalam
Native

Personal Information

  • Passport Number: W3224873
  • Date of birth: 12/26/90
  • Gender: Male
  • Marital status: Single
  • Visa status: Residence Visa

Custom

I do hereby declare that the above given information is true to the best of my knowledge and belief.

Timeline

Sales agent

Nakshathra Jewellery
03.2022 - Current

Cashier / Salesman

ENOC
01.2021 - 02.2022

Salesman / Cashier

Chemmannur International Jewelers
01.2016 - 12.2020

Lift Technician

CITY ELEVATORS & ESCALATORS CO W.L.L.
02.2014 - 01.2016

Plus Two - undefined

Diploma - undefined

NILT

High School Certificate -

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JITHIN SHAJI