Jithu Dileepkumar
Dubai,United Arab Emirates
Summary
Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline.
Consistently works to attract new business opportunities.
Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
Restaurant Supervisor
NAJOOTH RESTAURANT MANAGEMENT CO-KUWAIT
Kuwait City, Kuwait
12.2013 - 10.2016
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Managed inventory to avoid shortages and reduce waste.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Trained new staff members, leading to improved service standards.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Fostered team cohesion through regular communication and feedback sessions.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
LIQUOR RETAIL SALES EXECUTIVE
OSCARS GRAND CELLAR-AJMAN
Ajman, United Arab Emirates
11.2016 - 03.2024
- Increased customer satisfaction by providing excellent product knowledge and advice.
- Developed strong relationships with customers for enhanced loyalty.
- Achieved sales targets through effective upselling techniques.
- Maintained store appearance to high standards, creating a pleasant shopping environment.
- Handled customer complaints with empathy, resulting in improved brand image.
- Assisted in inventory management for optimal stock control.
- Performed cash handling duties efficiently, ensuring accuracy at all times.
- Provided exceptional service to customers with prompt and friendly assistance.
- Collaborated effectively with team members to reach collective goals.
- Kept up-to-date with latest products to provide accurate information to customers.
- Worked flexible hours including weekends and holidays to meet business needs.
- Managed merchandise displays for increased product visibility.
- Maintained cleanliness of the store, promoting a safe shopping environment.
- Collaborated on visual merchandising plans leading to an aesthetically pleasing store layout.
- Built rapport with suppliers resulting in timely deliveries.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Stayed up-to-date with industry market trends, understanding forthcoming customer initiatives and monitoring competitor activity.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Maintained section service levels in alignment with company standards.
- Planned and executed promotions and sales to increase revenue.
- Oversaw ordering, receiving and merchandising of new stock.
Education
Diploma in Hotel Management - Food & Beverages
Vocational Higher Secondary - undefined
SSLC - undefined
Skills
- Problem-solving
- Communication skills
- Team building
- Leadership
- Inventory management
- Calm under pressure
- Quality Assurance
- Upselling
- Marketing
Languages
Malayalam
Proficient (C2)
English
Fluent
Hindi
Fluent
Arabic
Elementary
Personal Information
- Passport Number: S 9498621
- Date of birth: 10/07/1987
- Gender: Male
- Nationality: Indian
- Marital status: Married
Custom
I hereby declare that the above particulars of facts and information stated are true, correct, and complete to the best of my belief and knowledge.
Affiliations
- Watching Movies
- Cooking
- Swimming
- Outdoor Activities
Timeline
LIQUOR RETAIL SALES EXECUTIVE
OSCARS GRAND CELLAR-AJMAN
11.2016 - 03.2024
Restaurant Supervisor
NAJOOTH RESTAURANT MANAGEMENT CO-KUWAIT
12.2013 - 10.2016
Vocational Higher Secondary - undefined
SSLC - undefined
Diploma in Hotel Management - Food & Beverages
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