Jithu Gopi
Customer Service Professional
Dubai
Summary
Dedicated and detail-oriented cashier/senior customer service officer with over 6 years of experience in the customer service industry. Proven ability to handle high-volume transactions, provide exceptional customer service, and ensure compliance with regulatory standards. Skilled in efficiently resolving customer issues and maintaining accurate financial records. Excited about contributing skills in client relationship management and customer service to support a mission of enhancing customer experiences and fostering business growth. Fluent in multiple languages, enabling effective communication and building strong relationships with customers from diverse backgrounds.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Cashier/Customer Service Officer
Al Muzaini Exchange Co
Kuwait
08.2018 - 03.2024
- Supervised daily operations of the customer service team, ensuring adherence to company policies and regulatory requirements.
- Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions, including currency exchange, bill payments, and remittances.
- Maintained accurate financial records and balanced cash drawers at the end of each shift.
- Stayed updated on anti-money laundering (AML) and know your customer (KYC) procedures, ensuring compliance and implementing necessary controls
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Executive
FIS Global Solutions
New Delhi
01.2016 - 04.2018
- Interacting with international customers through online chat and email support and resolve queries related to their post-paid mobile accounts
- Taking complete ownership of particular case, providing timely solutions
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer credit adjustments
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality
- Boosted Business Expansion: Fostered client relationships, growing business 20%
- Customer Satisfaction Excellence: Achieved 98% positive feedback in customer surveys
- API Development Efficiency: Optimized database queries, reducing data retrieval times by 20%
Education
Bachelor of Science - Mathematics
Calicut University
Kerala 03.2002 - 03.2005
Skills
Client Relationship Management
Adaptable and Flexible
Regulatory Compliance
Proficient in MS Office and Banking Software
Team Leadership and Time Management
Problem Solving & Decision making
Foreign Currency Exchange
AML and KYC Compliance
Customer Service Excellence
POS system operations
Cash Handling and Reconciliation
Communication Skills
Client Relationship Management
Accomplishments
- Exceeded Revenue Targets: Led team to achieve 100% monthly transaction goals.
- Boosted Business Expansion: Fostered client relationships, growing business 20%.
- Customer Satisfaction Excellence: Achieved 98% positive feedback in customer surveys.
- API Development Efficiency: Optimized database queries, reducing data retrieval times by 20%.
Certification
AML & CTF Training, Boubyan Consulting - (2019-2023)
Timeline
AML & CTF Training, Boubyan Consulting - (2019-2023)
01-2023
Cashier/Customer Service Officer
Al Muzaini Exchange Co
08.2018 - 03.2024
Service Executive
FIS Global Solutions
01.2016 - 04.2018
Bachelor of Science - Mathematics
Calicut University
03.2002 - 03.2005
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