Jithu Shaji
Dubai
Summary
Results-oriented IT Administrator with over 14 years of experience managing and securing complex IT infrastructures. Proven expertise in system administration and security, network troubleshooting, disaster recovery planning, and cloud services (Azure). A proactive problem-solver dedicated to ensuring high system availability and providing exceptional end-user support to drive organizational efficiency, recognized for developing robust backup management strategies.
Overview
14
14
years of professional experience
Skills
Technical Expertise
- Certification: Microsoft Certified IT Professional, Certified Data Protection Officer
- Infrastructure Management: Server Administration, Network Management, Data Protection & Disaster Recovery, Azure, Firewalls/Switches, Wi-Fi
- Systems Management: Technical Support & Performance Tuning, Software Patching & System Security
- IT Operations: IT Asset Management, Technology Integration, Documentation & Reporting
- Multi-Client IT Management
- Technical Support & Issue Resolution (Tier 2/3 Escalation)
- Microsoft 365 & Identity Management: Active Directory, Azure AD, M365 Admin
- Project Support: Server Migrations, Office Setups, Deployments
Professional Attributes
- Problem-Solving: Excellent analytical and problem-solving abilities
- Ethics: High trustworthiness and ethical standards in handling sensitive IT systems and data
- Adaptability: Eagerness to learn and adapt to new technologies and challenges
- Interpersonal Skills: Employee relations expertise and a balanced perspective in technology management
- Proactive Maintenance: Patching, Updates, Backup Verification & Test Restores
- Client Communication & Relationship Management
Education
Bachelor Of Computer Application -
Madurai Kamaraj University
Certification
Microsoft Certified IT Professional
Certified Data Protection Officer
Timeline
IT Administrator
Moorfields Eye Hospital Dubai
12.2021 - Current
IT SUPPORT ENGINEER
Johnson Arabia L.L.C. (On Contractual Basis)
01.2016 - 06.2016
IT Support Engineer
AVALON NETWORK SYSTEMS LLC
01.2013 - 11.2021
IT Technical Support Intern
Vodafone Cellular Limited
09.2011 - 10.2012
Bachelor Of Computer Application -
Madurai Kamaraj University
Work History
IT Administrator
Moorfields Eye Hospital Dubai
Dubai
12.2021 - Current
- Managed cloud infrastructure (Microsoft 365, Azure) for email, storage, and applications, ensuring secure and efficient operations
- Implemented and maintained security policies, antivirus protection, and system patching to safeguard critical healthcare data and systems
- Administered Windows/Linux servers on Hyper-V platforms and supported key applications, including Dynamics 365, Focus EMR, and Credence systems
- Established comprehensive backup and disaster recovery solutions while managing user identities through Active Directory/Azure AD
- Provided end-user support for hardware, software, printers, and specialized ophthalmic equipment (OCT, Optos scanners)
- Designed and maintained secure network infrastructure including FortiGate firewalls, VPNs, and wireless networks with afocus on healthcare compliance (DHA standards)
- Configured precise firewall rules and network segmentation to protect EMR systems and medical imaging data while enabling secure remote access for ophthalmologists to access patient records remotely.
IT Support Engineer
AVALON NETWORK SYSTEMS LLC
Dubai
01.2013 - 11.2021
- Served as primary technical contact for multiple external clients, managing diverse IT environments and resolving hardware, software, and network issues across Windows, macOS, Microsoft 365, and Adobe applications
- Administered core infrastructure including Windows Server, firewalls, switches, Wi-Fi, and Azure cloud services while performing system health monitoring and preventative maintenance
- Managed identity and access controls through Active Directory, Azure AD, and Microsoft 365 Admin Centers, supporting employee onboarding/offboarding processes
- Assisted senior engineers in infrastructure projects including server migrations and office setups, while verifying backup completion and performing test restores
- Documented all support interactions and maintained system documentation while managing multiple client tickets simultaneously in a fast-paced environment
IT SUPPORT ENGINEER
Johnson Arabia L.L.C. (On Contractual Basis)
Dubai
01.2016 - 06.2016
- Primary contact for all IT incidents and service requests, providing immediate on-site and remote support.
- Maintained Exchange, File, and Application Servers; performed daily system health checks.
- Executed daily/weekly backups using Symantec Backup for files and SQL databases.
- Provided remote support to thecompany's other branches.
- Documented IT environments and delivered regular activity reports to management.
IT Technical Support Intern
Vodafone Cellular Limited
India
09.2011 - 10.2012
- Diagnosed and resolved hardware, software, and account issues for end-users
- Administered Windows servers and desktop platforms to maintain optimal performance
- Assisted in LAN/WAN installation, configuration, and troubleshooting
- Maintained MS Exchange 2003 mail servers for operational reliability
- Configured and deployed network printers and new user equipment
- Documented all support interactions and solutions in help desk system
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Websites
References
References available upon request.
Interests
Driving
Badminton
Cricket
Disclaimer
I hereby declare that all the above information and details about me are true to my knowledge and assure you that I will discharge my duties to the entire satisfaction of my superiors.