Jitto C Abraham
ERP Software Consultant/Software Development
Dubai
Summary
Results-oriented IT professional with a proven track record in ERP solutions, technical support, project management, and programming. Seeking opportunities to leverage my diverse skill set and extensive experience to contribute to innovative projects and drive organizational success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Programmer
Angular | ePROMIS Solutions
02.2022 - Current
- Leveraged Angular expertise to develop and implement innovative solutions that meet client needs
- Actively participated in ongoing learning and skill development to stay at the forefront of programming trends
- Contributed to the development of efficient and user-friendly UI components, enhancing overall system usability.
Project Manager
ePROMIS Solutions
10.2019 - 01.2022
- Spearheaded a successful project from inception to sign-off, ensuring client requirements were met and exceeded
- Collaborated closely with clients to gather specifications, define project scope, and manage expectations
- Provided leadership and guidance to project teams, maintaining focus on quality and timely delivery.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
Project Lead
ePROMIS Solutions
08.2018 - 09.2019
- Managed end-to-end project implementation, overseeing successful delivery within scope, budget, and timeline
- Led cross-functional teams, ensuring seamless communication and alignment throughout project phases
- Fostered strong client relationships, resulting in high levels of customer satisfaction and repeat business.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Met with manager weekly to provide detailed project report and milestone updates.
Subject Matter Expert
ePROMIS Solutions
01.2018 - 07.2018
- Deepened understanding of HR and Payroll systems, becoming the go-to resource for system-related insights
- Collaborated with internal teams to provide comprehensive solutions and enhancements for clients' HR needs
- Conducted training sessions and workshops for clients, promoting efficient system utilization.
- Designed and prepared technical reports, studies, and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
Technical Support Specialist
ePROMIS Solutions
06.2017 - 12.2017
- Provided expert technical support to clients, effectively resolving SQL Server-related issues and managing client tickets
- Specialized in SQL Server maintenance, debugging, and developing functions and procedures
- Contributed to Change Request Form (CRF) points for clients, enhancing the overall support process.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Quality Analyst
ePROMIS Solutions
03.2017 - 05.2017
- Assumed responsibility as a Quality Analyst, conducting comprehensive quality assurance testing on ERP software components
- Collaborated with development teams to identify and rectify software defects, ensuring optimal system functionality
- Documented test results, reported defects, and contributed to the enhancement of testing processes.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
M.Sc. Software Engineering -
Maria College of Engineering And Technology (Anna University)
01.2011 - 06.2016
Skills
NET development
Certification
PMP Basics - SkillsUp by Simplilearn
Additional Information
- Reading
- Coding
Timeline
PMP Basics - SkillsUp by Simplilearn
01-2023
Programmer
Angular | ePROMIS Solutions
02.2022 - Current
Project Manager
ePROMIS Solutions
10.2019 - 01.2022
Project Lead
ePROMIS Solutions
08.2018 - 09.2019
Subject Matter Expert
ePROMIS Solutions
01.2018 - 07.2018
Technical Support Specialist
ePROMIS Solutions
06.2017 - 12.2017
Quality Analyst
ePROMIS Solutions
03.2017 - 05.2017
Microsoft.NET Course
07-2016
ASP.NET by C#
05-2016
M.Sc. Software Engineering -
Maria College of Engineering And Technology (Anna University)
01.2011 - 06.2016
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