JJuuko Steven

• Implemented cost-saving measures, reducing wastage and increasing profitability by 15%.
• Designed and implemented seasonal cocktail menus, boosting sales by 20% during peak seasons.
• Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
• Prepared garnishes before service to decorate and create picturesque cocktails.
• Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
• Kept supply of snacks and food items at bar to serve customers.
• Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
• Mixed cocktail ingredients using shakers, blenders and ice-crushers.
• Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
• Trained new staff on bar operations, cocktail preparation, and customer service standards.
• Collected customer payments and balanced receipts daily to maintain accurate totals.
• Removed empty kegs, tapped new kegs and attached supply lines.
• Verified customer age using official government identifications prior to serving alcohol.
• Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
• Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
• Assisted with stock counting, ordering and replenishing.
• Kept bar stocked and organised for easy access and quick service to customers.

Took customer orders and prepared drinks following best practices for each type.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Greeted new customers, answered initial questions and took drink orders.
• Greeted new customers and offered immediate seating assistance.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Removed discarded trash and used dishes from customer tables.
• Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
• Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Removed dirty dishes, glasses and cutlery from tables after customer use.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Delivered food orders from kitchen to tables promptly, maintaining optimal food temperature and quality.
• Reset tables between guests to maintain professional dining space and minimise service delays.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Stayed up to date in menu developments by attending staff meetings and reading menus.
• Maintained safe hygiene and food handling standards for full compliance.
• Polished bar glasses and cutlery, maintaining excellent bar presentation.
• Helped bar staff prepare garnishes and restock inventory before service.