JNANA BOPANNA

· Lead and manage a team of 6 customer care representatives in the telecommunications industry, ensuring optimal team performance and customer satisfaction.

· Supervise daily operations, assign tasks, and set performance targets to meet deadlines and maintain service excellence.

· Monitor key performance metrics, including call volume, response time, customer satisfaction scores, and resolution rates, implementing strategies to enhance team performance.

· Provide consistent feedback and coaching to team members to improve communication skills, problem-solving abilities, and overall customer interactions.

· Conduct regular quality assessments of customer interactions, maintaining high service standards and addressing performance gaps.

· Proactively identify training needs and organize training sessions to onboard new team members and enhance the skills of existing employees.

· Resolve conflicts and mediate disputes within the team, fostering a collaborative and positive work environment.

· Collaborate with cross-functional teams to identify and implement process improvements, contributing to enhanced efficiency and customer experience.

· Effectively communicate with team members and upper management, sharing performance updates, challenges, and opportunities for improvement.

· Lead by example, demonstrating strong customer-centric values, effective communication, and a commitment to upholding company standards.

Effectively promote and sell Deem credit card products to potential clients,

achieving consistent and impressive sales quotas.

• Conduct comprehensive market research to identify potential leads and

prospects within the target market segment.

• Engage in active prospecting and lead generation through various

channels, including cold calling, networking events, and referrals.

• Deliver persuasive sales presentations to potential clients, articulating the

unique value propositions of Deem credit card products.

• Build and nurture strong client relationships to ensure high customer

satisfaction levels and repeat business opportunities.

• Collaborate closely with the marketing team to develop and implement

targeted marketing strategies that drive brand awareness and product

demand

• Maintain an up-to-date and accurate database of client interactions, sales

activities, and progress using CRM tools.

• Negotiate terms, pricing, and contracts with clients to secure favorable

agreements while adhering to company policies and guidelines.

• Provide clients with detailed information about credit card features,

benefits, fees, and terms, addressing any inquiries and concerns promptly.

• Stay current with industry trends, market dynamics, and competitor

offerings to adapt sales strategies and maintain a competitive edge.

• Attend regular sales training sessions and workshops to enhance product

knowledge, sales techniques, and customer relationship management

skills.

• Collaborate with internal teams, including customer support and finance,

to ensure seamless onboarding and post-sale support for clients.

• Contribute to team meetings and sales strategy discussions, sharing

insights and experiences to enhance the overall sales performances.