Muhammad Imran
Dubai
Summary
Seasoned hospitality professional passionate about excellence and committed to delivering exceptional experiences. Career rooted in the hospitality industry, showcasing expertise in customer service and operations across various roles, from front desk management to overseeing large-scale accommodation facilities. Known for an eye for detail and dedication to guest satisfaction, consistently leading and inspiring teams to achieve operational excellence while enhancing the overall guest experience. Focused on continuous improvement and innovation, ensuring guests enjoy memorable stays, backed by proven skills in budget management and conflict resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Accommodation Manager
InterContinental Hotels Group
02.2015 - Current
- Managed two hundred apartments water proofing project
- Ensure the upkeep and adherence to cleanliness, service, and maintenance standards across all hotel operations.
- Oversee, coordinate, and supervise accommodation and Company policies, procedures, and safety protocols.
- Manage and supervise all housing operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Oversaw accommodation operations, enhancing guest experiences through effective resource management.
- Developed and implemented strategies to optimize room occupancy rates and revenue generation.
Support Services Manager
Saudi German Hospital
04.2013 - 01.2015
- Reporting to Director of Hospital Operation Manager.
- Ensure the upkeep and adherence to cleanliness, service, and maintenance standards across all hospital operations.
- Manage and supervise all housing operations, which include apartments, villas, and hospital rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Streamlined service operations to enhance customer satisfaction and team efficiency.
- Developed training programs for staff to improve service delivery and product knowledge.
Accommodation Manager
The H Hotel
04.2012 - 03.2013
- Reporting to Director of Human Resources.
- Ensure the upkeep and adherence to cleanliness, service, and maintenance standards across all hotel operations.
- Manage and supervise all housing operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Oversaw guest accommodation operations, ensuring seamless service delivery and high satisfaction levels.
- Developed and implemented strategies to enhance guest experience and operational efficiency.
Accommodation & Transport Supervisor
Holiday Inn, An IHG Hotel
08.2009 - 02.2012
- Reporting to Director of Human Resources.
- Manage and supervise all housing operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Supervised transportation operations to ensure timely guest arrivals and departures.
- Coordinated logistics with local vendors to optimize shuttle services for hotel guests.
Accommodation Supervisor
Al Ain Rotana
03.2007 - 08.2009
- Reporting to Director of Human Resources.
- Manage and supervise all housing operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Managed team performance through effective training, mentoring, and support initiatives.
- Collaborated with departments to optimize resource allocation and streamline processes.
Security Officer
Armed Forces Officers Club & Hotel
03.2004 - 02.2007
- Reporting to Director of Security.
- Manage and supervise all security operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
Admin Officer
Maharaja Restaurant
01.2000 - 02.2005
- Reporting to Managing Director.
- Manage and supervise all administrative operations, which include apartments, villas, and restaurant operations.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Supervised daily restaurant operations to ensure quality service and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
Hostel Superintendent
Al Asria University
08.1998 - 07.2000
- Reporting to Chancellor.
- Manage and supervise all hotel operations, which include apartments, villas, and hotel rooms.
- Ensure customer service excellence, optimizing guest satisfaction.
- Participate in the recruitment and training of staff.
- Coordinate with various departments for seamless operations and guest satisfaction.
- Managed daily operations ensuring compliance with safety and health regulations.
- Oversaw maintenance of hostel facilities, optimizing guest satisfaction and comfort.
Education
Diploma - Hospitality Management
Islamabad Vocational & Technical Institute
Islamabad, Pakistan03-2004
High School diploma - Science
Model School
Lahore PakistanDiploma - Information Technology
Prime Computer College
Jhelum, Pakistan03-2000
Bachelor of Arts (B.A) - Psychology
The University of Punjab
Lahore, Pakistan08-1998
Skills
- Accommodation Management
- Team Leadership
- Logistic Management
- Event Management
- Time Management
- Customer Service
- Crises Management
- Service Delivery
- Health and Fire Life Safety
- Project Planing
- Property management
- Health and safety compliance
- Maintenance coordination
- Staff training and development
Accomplishments
Leader of the quarter Intercontinental Dubai Marina"
Hero of the month "Holiday Inn"
Security Officer of the month Armed Forces Officers & Club"
Certification
Driving license category: Light Motor Vehicle
LANGUAGES
ENGLISH
ARABIC
URDU
PUNJABI
Timeline
Accommodation Manager
InterContinental Hotels Group
02.2015 - Current
Support Services Manager
Saudi German Hospital
04.2013 - 01.2015
Accommodation Manager
The H Hotel
04.2012 - 03.2013
Accommodation & Transport Supervisor
Holiday Inn, An IHG Hotel
08.2009 - 02.2012
Accommodation Supervisor
Al Ain Rotana
03.2007 - 08.2009
Security Officer
Armed Forces Officers Club & Hotel
03.2004 - 02.2007
Admin Officer
Maharaja Restaurant
01.2000 - 02.2005
Hostel Superintendent
Al Asria University
08.1998 - 07.2000
Diploma - Hospitality Management
Islamabad Vocational & Technical Institute
High School diploma - Science
Model School
Diploma - Information Technology
Prime Computer College
Bachelor of Arts (B.A) - Psychology
The University of Punjab
Project
Forty-five apartments delivered to Six Senses the Palm Jumeirah (Maintenance, Deep Cleaning, and furnishing) Thirty-six apartments delivered to Raddison Blu Media City (Maintenance, Deep Cleaning, and furnishing) Two hundred apartments with four hundred twenty-eight toilets waterproofing project Fifteen apartments delivered to Holiday Inn Science Park. (Maintenance, Deep Cleaning) Thirty-six apartments delivered to Taj JLT (Maintenance, Deep Cleaning) Twenty-four apartments delivered to Zabeel House (Maintenance, Deep Cleaning) DEWA (Water & Electricity savings) with a comprehensive plan for 2019. Refurbishment of staff housing building & handed over to the owner in a cost-effective manner. Snagging, de-snagging & cost-effective maintenance during the DLP Period. Colleagues Accommodation Shifting in 2018. Contracts, Snagging, Furnishing, Cleaning, Inventory, Room Allocations) Intercontinental Hotel Dubai Marina Pre-opening in 2015. (Initiate Policies, Snagging, Furnishing, Cleaning, Inventory, Room Allocations) Initiated additional revenue by renting out free car spaces in colleague's accommodation from 2016-2017. Reduced transportation costs by negotiating with the transport company in 2017. DEWA high consumption reduction in colleagues' accommodation from 2016-2017. Lockers Room refurbishment in 2016. Saudi German Hospital Staff Accommodation construction of two additional floors with 120 apartments. (Snagging, Furnishing, Cleaning, Inventory, Handed over to colleagues) Refurbishment of the old staff accommodation at Saudi German Hospital. The H Hotel Dubai management accommodation refurbishment in 2012. Lockers Room refurbishment in 2012. Holiday Inn Abu Dhabi Pre-opening in 2009. (Policy creation, Snagging, Furnishing, Cleaning, Inventory, Handed over to colleagues) Al Ain Rotana Hotel New Staff Accommodation Project in 2008. Refurbishment of the old staff accommodation at Al Ain Rotana Hotel in 2008. Replacement of all furniture in 100 apartments at Al Ain Rotana Hotel Staff Accommodation in 2008. IDEX (International Defense Exhibition Abu Dhabi) 2007. IDEX (International Defense Exhibition Abu Dhabi) 2005.
References
- Manohar, Roach, manohar.roach@ihg.com, +971-506-195-747, InterContinental Hotels Group, Dubai, UAE
- Omar, Wasay, omar.wasay@rotana.com, +971-506-195-747, InterContinental Hotels Group, Dubai, UAE
Personal Information
- Title: Accommodation Manager
- Date of Birth: 22 Mar 1977
- Nationality: Pakistani
- Driving License: Light Motor Vehicle
- Marital Status: Married
- Work Permit: Employment
Interests
- Volunteer
- Reading newspapers & books
- Sports
- Driving
- Exploring new places