Joseph Chacko
Dubai
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
30
30
years of professional experience
Work History
Chief Strategy Officer
XPayBack FZCO
Dubai
01.2022 - Current
- Developed and implemented long-term strategic plans to ensure organizational growth.
- Communicated regularly with senior leadership on progress of strategic initiatives.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Collaborated with executive team members to develop corporate objectives and goals.
- Coordinated with internal teams such as marketing, finance, IT.
- Maintained a comprehensive understanding of the company's products and services portfolio.
- Engaged stakeholders across the organization in the implementation of new strategies.
- Monitored industry trends, regulatory changes, customer feedback.
- Liaised between external vendors and partners and internal departments.
- Drafted business proposals, presentations, reports, and other documents related to strategy development.
- Conducted market research to identify opportunities for expansion.
Chief Technology Officer
Ejugiter Infotek Sdn. Bhd
Kuala Lumpur
01.2013 - 12.2023
- Developed and implemented a long-term technology strategy that increased efficiency and reduced costs.
- Managed IT staff, including hiring, training, mentoring, and evaluating performance.
- Established relationships with key stakeholders in order to understand their needs and requirements.
- Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Chief Technology Officer
XPayBack Inc.
San Francisco
12.2017 - 12.2022
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Advised on technical solutions that align with product objectives.
- Assessed business value of new features prior to implementation.
- Ensured compliance with regulatory standards related to the product portfolio.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
- Gathered and prioritized product requirements from stakeholders.
- Monitored competitors' activities to stay ahead in the market.
- Conducted market research to understand customer needs and preferences.
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Managed pre-production and production product deployments.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Developed user stories, acceptance criteria, and mockups for new features.
- Implemented customer loyalty programs that increased repeat business.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Partnered with software development team to design custom applications and trackers to meet client needs.
Chief Executive Officer
OTC Software Pvt. Ltd.
Noida
05.2006 - 01.2013
- Managed senior leadership team, aligning goals and efforts with company vision.
- Promoted company values and ethics, ensuring a positive organizational culture.
- Hired, trained, and mentored staff members to maximize productivity.
- Implemented new technologies to streamline processes across departments.
- Led strategic planning and execution to enhance profitability and company growth.
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw financial planning, including budgeting, forecasting, and investment strategies.
- Worked with cross-functional teams to achieve goals.
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Established policies, procedures, and protocols to improve operational efficiency.
Financial Advisor
Aditya Birla Sun Life Insurance
Delhi
05.2006 - 02.2009
- Monitored renewal dates to ensure that policies are updated as required.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Evaluated current market conditions to identify new business opportunities.
- Developed client-specific insurance plans tailored to individual needs and preferences.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided ongoing customer service support, responding to inquiries in a timely manner.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
- Leveraged industry trends to shape solutions and approaches.
- Recognized by management for providing exceptional customer service.
Insurance Broker
Life Insurance Corporation of India
Jaipur
04.2002 - 06.2006
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided advice to customers on insurance-related matters.
- Called or emailed lapsed clients to inquire about continuing needs.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Made appointments with potential clients to discuss products.
- Developed appropriate quotes based on risk information.
- Achieved repeat business and referrals through personalized services.
- Attended networking events to build new contacts in the industry.
- Developed insurance policies and programs to meet customer needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
Account Manager
World Vision of India
Kishangarh
04.2000 - 03.2002
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Assisted clients in determining business strategy and achieving profitability goals.
- Monitored cash flows and prepared weekly cash projections.
- Collaborated with external partners to complete audits.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Prepared monthly closing entries for multiple companies' books of records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operations Assistant
Emmanuel Mission School
Kota
01.1998 - 03.2000
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Scheduled and coordinated meetings, enhancing team collaboration.
- Reviewed and approved vendor invoices.
- Assisted organizational efforts by filing, entering data and answering phones.
- Assisted in developing operational procedures to enhance workflow.
- Oversaw expense, report and support documentation filing systems.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with other departments on special projects.
Insurance Agent
Life Insurance Corporation of India
Alapuzha
01.1995 - 01.1998
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
BBA - Computer Applications
Madurai Kamaraj University
KochiBachelor of Commerce -
SD College
AlapuzhaSkills
- Operational excellence
- Digital transformation
- Sales enablement
- Brand strategy
- Scenario planning
- Customer segmentation
- Strategic partnerships
- Pricing strategy
- Organizational design
- Product strategy
- Innovation management
- Organizational development
- Product Development
- Business model innovation
- Product vision and strategy
- Financial management
- Software development
- User and UX research
- Documentation management
- Teamwork and collaboration
- Critical thinking
- App development
- User story creation
- Technical acumen
- Project management
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
Chief Strategy Officer
XPayBack FZCO
01.2022 - Current
Chief Technology Officer
XPayBack Inc.
12.2017 - 12.2022
Chief Technology Officer
Ejugiter Infotek Sdn. Bhd
01.2013 - 12.2023
Chief Executive Officer
OTC Software Pvt. Ltd.
05.2006 - 01.2013
Financial Advisor
Aditya Birla Sun Life Insurance
05.2006 - 02.2009
Insurance Broker
Life Insurance Corporation of India
04.2002 - 06.2006
Account Manager
World Vision of India
04.2000 - 03.2002
Operations Assistant
Emmanuel Mission School
01.1998 - 03.2000
Insurance Agent
Life Insurance Corporation of India
01.1995 - 01.1998
BBA - Computer Applications
Madurai Kamaraj University
Bachelor of Commerce -
SD College
Similar Profiles
PARVEZ ALI KHANPARVEZ ALI KHAN
Accountant at Techmax Trading Services FZCOAccountant at Techmax Trading Services FZCO
MUDASSIR AHMEDMUDASSIR AHMED
Logistics Coordinator at Marina Retail Corporation FZCO, Marina Home InteriorsLogistics Coordinator at Marina Retail Corporation FZCO, Marina Home Interiors
Sudhanshu KumarSudhanshu Kumar
Data Analytics Manager at DBMSC Steel FZCOData Analytics Manager at DBMSC Steel FZCO