Summary
Work history
Education
Skills
Personal Information
Timeline
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JOAN BAYLON BANAAG

JOAN BAYLON BANAAG

Dubai,UAE

Summary

Organised and dependable Administrative Assistant with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Dedicated Administrative Assistant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Work history

Accounts/Administrative Assistant

Fusion Apothecary Pharmacy
Dubai, Uae
08.2023 - 12.2024
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.

Cashier cum Accounts Executive

Leader Sport Trading
Dubai, UAE
12.2022 - 07.2023
  • Resolved customer complaints professionally leading to higher retention rates.
  • Balanced till at end of day, maintaining accurate records.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Greeted each customer warmly, creating a friendly shopping environment.

Administrative assistant

Infinity Concepts
Dubai, UAE
07.2020 - 07.2021
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Produced clean, error-free professional business correspondence for office team.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Sorted and organised different types of information by document type, personnel or location.

Cashier

Freddy’s Steakburger and Custard
Dubai, UAE
06.2019 - 05.2020
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collaborated closely with store management for daily operations success.
  • Resolved customer complaints and answered queries about store products.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Cashier

Park n Shop Hypermarket
Dubai, UAE
12.2016 - 02.2019
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collaborated closely with store management for daily operations success.
  • Counted change correctly and issued customer receipts.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Used Point of Sale system efficiently, speeding up transactions.

Pharmacy assistant

Mercury Drug Corporation
Manila, Philippines
03.2005 - 10.2016
  • Monitored and ordered pharmacy supplies to meet customer demand.
  • Educated patients in monitoring and maintaining good health.
  • Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
  • Participated in continuing education workshops to stay abreast with latest pharmaceutical developments.
  • Maintained detailed patient records with lists of medications and key personal details.
  • Provided excellent customer service, resulting in repeat business from satisfied customers.
  • Confirmed patient details before dispensing medication, eliminating prescription errors.
  • Supported pharmacist in compiling monthly reports to monitor sales trends and inventory levels.
  • Dispensed medication accurately against customer prescriptions.

Treasury Staff

Puregold Price Club Inc
Manila, Philippines
09.2004 - 02.2005
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Successfully delivered on tasks within tight deadlines.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

Education

Bachelor of Science - Commerce major in Financial Management Accounting

Technological Institute of the Philippines
Aurora Blvd. Cubao, Quezon City

Accounts Course, Vat, Tally Erp

Prime Easy Learn Institute
Bur Dubai
09.2024

Skills

  • Administrative support
  • Establishing interpersonal relationships

Personal Information

  • Age: 42
  • Date of birth: 09/16/82

Timeline

Accounts/Administrative Assistant

Fusion Apothecary Pharmacy
08.2023 - 12.2024

Cashier cum Accounts Executive

Leader Sport Trading
12.2022 - 07.2023

Administrative assistant

Infinity Concepts
07.2020 - 07.2021

Cashier

Freddy’s Steakburger and Custard
06.2019 - 05.2020

Cashier

Park n Shop Hypermarket
12.2016 - 02.2019

Pharmacy assistant

Mercury Drug Corporation
03.2005 - 10.2016

Treasury Staff

Puregold Price Club Inc
09.2004 - 02.2005

Bachelor of Science - Commerce major in Financial Management Accounting

Technological Institute of the Philippines

Accounts Course, Vat, Tally Erp

Prime Easy Learn Institute

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JOAN BAYLON BANAAG