Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Work availability
Timeline
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Joan Kwamboka

Dubai,UAE

Summary

Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention. Driven Sales Representative with outstanding client service and strategic planning skills. Offering experience in promoting network expansion and revenue growth. Highly capable of leading departments throug expertise and sales acumen. Talented Sales Representative with excellent lead generation potential and years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Seeking similar position with new client. Award-winning Sales Representative offering extensive experience in territory management, route planning and sales support. Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Sales Representative

UFC GYM
Dubai, UAE
06.2022 - Current
  • Maximised business potential by providing excellent customer service and ensuring 60% client retention.
  • Presented latest merchandise to prospective buyers.
  • Collected and processed payments.
  • Completed customer searches to generate new leads.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Helped resolve client problems quickly with superior customer service.
  • Contacted satisfied customers to offer additional services.
  • Responded to telephone and in-person requests for information.
  • Built lasting relationships with clients through customer service interactions.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Used consultative sales approach to understand and meet customer needs.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Prepared sales contracts and oversaw signing of both parties.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Developed new business by networking with valuable customers.
  • Accounted for all inventory and ordered new stock.
  • Utilised various sales techniques to develop relationships with customers and drive sales.

Customer Service Representative

Naffco corporate
Dubai, UAE
06.2021 - 07.2022
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed high-value payments with meticulous accuracy.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Real Estate Manager

Pam Golding properties
Nairobi, kenya
04.2020 - 03.2021
  • Demonstrated skills to effective lead of the estate agency team maintenance cost savings through effective supplier negotiations.
  • Employed skilled and hardworking to handle and resolve landlord and tenant queries with satisfaction rate.
  • Created a more efficient record-keeping system, leading time savings in leasing approval process.
  • Oversaw the delivery of efficient and effective repair and maintenance requirements, managing a team 7 contractors.
  • Performed accurate property valuations, advising clients on techniques to improve profitable sales outcomes.
  • Astutely managed negotiations between vendor and purchaser to garner the best-possible sales price.
  • Implemented a new building security system that cut security breaches
  • Recruited and trained high-achieving sales and lettings staff, providing regular mentoring to improve team performance.
  • Used outstanding communication, persuasion and sales techniques to grow quick property sales and lettings.
  • Utilise to process rent and provide statement of accounts with accuracy.
  • Launched innovative, on-target advertising and marketing campaigns that grew occupancy whilst increasing market rent.
  • Provided outstanding levels of customer care, communicating effectively and professionally to develop positive company reputation
  • Updated, reviewed and personalised move-in/move-out material for tenant check-in and check-out, received positive tenant feedback.

Education

Diploma - Hospitality and Bussiness managment

egerton university
kenya
01.2018 - 09.2020

Skills

  • Problem solving strength
  • Client service
  • Acquiring clients
  • Market research
  • Lead prospecting
  • Exemplary communicator
  • Merchandising and display management
  • Retention strategies
  • Sales strategies
  • Scheduling understanding
  • Order processing
  • Retail marketing
  • Staff training
  • Face-to-face selling
  • Marketing
  • Teamwork and collaboration
  • Self-motivated
  • Customer relations
  • Customer service
  • Sales expertise

Languages

English
Fluent
Swahili
Native
French
Beginner
Arabic
Beginner

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Achieved results by completing task with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Sales Representative

UFC GYM
06.2022 - Current

Customer Service Representative

Naffco corporate
06.2021 - 07.2022

Real Estate Manager

Pam Golding properties
04.2020 - 03.2021

Diploma - Hospitality and Bussiness managment

egerton university
01.2018 - 09.2020

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