JOAN NERIMA

As Sales Representative for AWWAMA CONFECTIONARY AND CHOCOLATE TRADING LLC, I was dedicated to providing exceptional customer care services. strengths included:

• Presented latest sweets, chocolate, candies and toys to prospective buyers.
• Produced sales and performance reports and delivered to senior management.
• Contributed to sales targets through active promotion of new sweets and candies.
• Fostered strong customer relationships through exceptional services.
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
• Resolved customer concerns promptly to maintain satisfaction.
• Collected and processed payments.
• Adapted sales techniques to specific clients and promoted products based on individualised client tastes.
• Generated reports on sales, provided relevant information to track sales progress and inform future strategies.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.

• As a Waitress at FRANGO CAFFESSERIE in ARENA MALL KAMPALA UGANDA, I committed to providing exceptional customer service while executing my duties with efficiency and professionalism.
• Experienced in taking orders and delivering food and beverages in a timely manner
• Skilled in multi-tasking and managing high-volume establishment
• Friendly and personable, able to create a welcoming atmosphere for guests