Joana Mendes Correia
Cabin Crew
Abu Dhabi
Summary
I easly adapt to multi cultural environments and I'm used to work in high pressure situations subjected to on time performance. Given my academic and professional background, I work proficientlly alone and as well on a team.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew Member
Etihad Arways
Abu Dhabi
07.2013 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Used customer service skills in addressing passengers' needs.
Psychology Student
Universidade Da Beira Interior
Covilha
10.2007 - 11.2012
- Cultivated and maintained relationships in culturally-diverse communities.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master - Clinical and Health Psychology
University of Beira Interior
Portugal 09.2009 - 08.2012
Bachelor - Psychology
University of Beira Interior
Portugal 10.2007 - 06.2009
Skills
Interpersonal communications
Verbal and written communication
Guest services
Good multicultural adaptation
Accomplishments
- Informatic Knowledge about Office, Word, Excel, Powerpoint, Publisher, SPPS and other applications.
- Supervised team of 5 staff members.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Trained in six different aircrafts.
- Conducted several trial flights for implementation of new services.
Timeline
Senior Cabin Crew Member
Etihad Arways
07.2013 - Current
Master - Clinical and Health Psychology
University of Beira Interior
09.2009 - 08.2012
Psychology Student
Universidade Da Beira Interior
10.2007 - 11.2012
Bachelor - Psychology
University of Beira Interior
10.2007 - 06.2009