Joana Mendes Correia
Cabin Crew
Abu Dhabi
Summary
I easly adapt to multi cultural environments and I'm used to work in high pressure situations subjected to on time performance. Given my academic and professional background, I work proficientlly alone and as well on a team.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew Member
Etihad Arways
Abu Dhabi
07.2013 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Used customer service skills in addressing passengers' needs.
Psychology Student
Universidade Da Beira Interior
Covilha
10.2007 - 11.2012
- Cultivated and maintained relationships in culturally-diverse communities.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master - Clinical and Health Psychology
University of Beira Interior
Portugal 09.2009 - 08.2012
Bachelor - Psychology
University of Beira Interior
Portugal 10.2007 - 06.2009
Skills
Interpersonal communications
Accomplishments
- Informatic Knowledge about Office, Word, Excel, Powerpoint, Publisher, SPPS and other applications.
- Supervised team of 5 staff members.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Trained in six different aircrafts.
- Conducted several trial flights for implementation of new services.
Timeline
Senior Cabin Crew Member
Etihad Arways
07.2013 - Current
Master - Clinical and Health Psychology
University of Beira Interior
09.2009 - 08.2012
Psychology Student
Universidade Da Beira Interior
10.2007 - 11.2012
Bachelor - Psychology
University of Beira Interior
10.2007 - 06.2009
Similar Profiles
Ruby Cris FullonRuby Cris Fullon
Inflight Nurse/ Aviation Nurse ( 3 years-current) at Etihad Airways Medical Center/ Etihad AviationInflight Nurse/ Aviation Nurse ( 3 years-current) at Etihad Airways Medical Center/ Etihad Aviation
Hassan Ahmed Mohammed Hassan Al hammadiHassan Ahmed Mohammed Hassan Al hammadi
Head of Health and Safety Operations at ETIHAD WATER AND ELECTRICITY (ETIHAD WE)Head of Health and Safety Operations at ETIHAD WATER AND ELECTRICITY (ETIHAD WE)
THUSHAR HARISH ADAPPATHUSHAR HARISH ADAPPA
Aircraft Maintenance Technician Trainee at Etihad Airways EngineeringAircraft Maintenance Technician Trainee at Etihad Airways Engineering