Joana Alexandra Mendes Dias
Dubai,Dubai
Summary
Multilingual Customer Service & Hospitality Professional with international experience in aviation, technology support, and F&B. Skilled in delivering premium service, ensuring safety, and adapting to multicultural environments. Fluent in Portuguese, English, Spanish, and basic Korean.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Cabin Crew
Emirates Airlines
Dubai , Emirates
09.2022 - 08.2025
Ensured safety and comfort of passengers on long-haul flights while delivering world-class service and handling in-flight emergencies.
Technical Support
Apple
Porto, Portugal
06.2021 - 07.2022
Provided technical support and resolved customer issues efficiently, maintaining high satisfaction and service standards.
Waitress
Pizza Hut
Braga, Portugal
01.2021 - 06.2021
Delivered frontline customer service, managed orders, and supported daily operations in a fast-paced environment.
Education
Bachelor - Foreign Languages And Literatures
Universidade Do Minho
Braga, PortugalHigh School Diploma - Music
Escola Profissional De Artes De Mirandela
Mirandela, Portugal 08.2019
Skills
Safety awareness
Passenger assistance
Customer assistance
Cultural sensitivity
Emergency procedures
Compliance and regulations
Grooming and personal hygiene
Complaint handling
Food and beverage service
Reliability and punctuality
Security measures
Flight preparation
Company policy adherence
Discretion and confidentiality
Multilingual proficiency
Timeline
Cabin Crew
Emirates Airlines
09.2022 - 08.2025
Technical Support
Apple
06.2021 - 07.2022
Waitress
Pizza Hut
01.2021 - 06.2021
Bachelor - Foreign Languages And Literatures
Universidade Do Minho
High School Diploma - Music
Escola Profissional De Artes De Mirandela