Summary
Overview
Work History
Education
Skills
Timeline
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Joana Alexandra Mendes Dias

Joana Alexandra Mendes Dias

Dubai,Dubai

Summary

Multilingual Customer Service & Hospitality Professional with international experience in aviation, technology support, and F&B. Skilled in delivering premium service, ensuring safety, and adapting to multicultural environments. Fluent in Portuguese, English, Spanish, and basic Korean.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Cabin Crew

Emirates Airlines
Dubai , Emirates
09.2022 - 08.2025

Ensured safety and comfort of passengers on long-haul flights while delivering world-class service and handling in-flight emergencies.

Technical Support

Apple
Porto, Portugal
06.2021 - 07.2022

Provided technical support and resolved customer issues efficiently, maintaining high satisfaction and service standards.

Waitress

Pizza Hut
Braga, Portugal
01.2021 - 06.2021

Delivered frontline customer service, managed orders, and supported daily operations in a fast-paced environment.

Education

Bachelor - Foreign Languages And Literatures

Universidade Do Minho
Braga, Portugal

High School Diploma - Music

Escola Profissional De Artes De Mirandela
Mirandela, Portugal
08.2019

Skills

Safety awareness

Timeline

Cabin Crew

Emirates Airlines
09.2022 - 08.2025

Technical Support

Apple
06.2021 - 07.2022

Waitress

Pizza Hut
01.2021 - 06.2021

Bachelor - Foreign Languages And Literatures

Universidade Do Minho

High School Diploma - Music

Escola Profissional De Artes De Mirandela

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Joana Alexandra Mendes Dias