Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

JOANITAH NANSUBUGA

Dubai,Dubai
Fall seven times; stand up eight.
Japanese proverb
JOANITAH NANSUBUGA

Summary


Organised and dependable customer service coordinator with over 8 years of experience. Successful at managing multiple priorities with positive attitude, an assertive individual with strong initiative to learn more about dynamics of customer service, receptive to new ideas and adaptable to change, flourishes in team setting to deliver goals and willing to take on greater responsibilities to meet team goals.

Overview

11
years of professional experience
4
years of post-secondary education

Work History

DISTRICT COOLING INTERNATIONAL LLC
Dubai, United Arab Emirates

Asst. SERVICE COORDDINATOR
11.2021 - Current

Job overview


  • Displaying strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Responding promptly to customer questions to improve customer loyalty and satisfaction.
  • Collaborating with internal teams to coordinate service requests and guarantee overall customer satisfaction.
  • Tracking shipments and liaising with couriers and service providers to provide updates to customers.
  • Maintaining current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Supporting customer service team in achieving objectives through proactive collaboration and contribution.
  • Maintaining accurate customer records and handling sensitive information confidentially and securely.
  • Drafting KPI reports to inform management of trends, shortages and common complaints.
  • Collecting and analysing customer feedback, contributing valuable insights to enhance service quality.
  • Resolving customer issues efficiently, seeking support from supervisor when necessary.
  • Offering professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
  • Maintaining up-to-date knowledge of store offerings to provide accurate information to customers queries.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Scheduling and confirming appointments for entire management team.
  • Managing office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Improving office efficiency by managing client correspondence, record tracking and data communications.
  • Scheduling meetings and client appointments
  • Processing contracts, expense reports and invoices to help facilitate efficient workflow.
  • Managing clerical needs of employees, including administrative support, file management and stationery supplies.

KAMPALA CAPITAL CITY AUTHORITY
KAMPALA, UGANDA

CUSROMER SERVICE EXECUTIVE
01.2015 - 02.2020

Job overview

  • Improved company processes by analysing customer feedback and service trends.
  • Offered detailed product and service advice based on customer needs.
  • Resolved complaints with proactive problem-solving and analysis.
  • Researched latest information to stay abreast with trends.
  • Scheduled upgrades and configuration to align management information systems.
  • Safeguarded sensitive data, following established protocols to protect privacy.
  • Assisted customers with account access and password resets to support data protection.
  • Provided customer feedback to internal teams and developers to improve products and services.
  • Trained and mentored support staff to provide exceptional customer service and swift resolution.
  • Produced daily, weekly and monthly reports to evaluate and improve team productivity.

NABAGEREKA DEVELOPMENT FOUNDATION
KAMPALA, UGANDA

ADMINISTRATIVE SECRETARY
02.2013 - 11.2014

Job overview

  • Managed calendars, modified schedules and arranged conference calls
  • Processed, typed, edited and formatted documents to ensure accurate filing.
  • Prepared administrative reports for senior management.
  • Handled sensitive and confidential data in accordance with company regulations.
  • Drafted meeting agendas and followed up on team action items.
  • Sorted and distributed business correspondence to correct department
  • Assisted with invoicing and payroll to help facilitate efficient workflow.
  • Maintained inventory at operational levels through stock checks, purchasing supplies and effective resource management.

Education

ACE IT TRAINING INSTITUTE
DUBAI , UAE

Certificate of Higher Education from Human Resource Management
11.2022

University Overview

  • Completed professional Certificate in Human Resource Management-

MAKERERE UNIVERSITY
KAMPALA-UGANDA

Bachelor's degree from DEVELOPMENT STUDIES
02.2010 - 01.2014

University Overview

  • Completed professional development in Humanities and Social Sciences



Skills

  • Exceptional customer service
  • POS knowledge
  • Dedicated work ethic
  • Excellent communicator
  • Team player
  • Brand awareness
  • Resolution management
  • Money handling
  • Self-motivated
  • Stock management
  • Data base management
  • Microsoft Office
  • Administrative writing and reporting
  • Excellent timekeeping
  • Accounting
  • Payroll administration

Languages

English
Fluent
Availability
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thursday
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saturday
sunday
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Timeline

Asst. SERVICE COORDDINATOR

DISTRICT COOLING INTERNATIONAL LLC
11.2021 - Current

CUSROMER SERVICE EXECUTIVE

KAMPALA CAPITAL CITY AUTHORITY
01.2015 - 02.2020

ADMINISTRATIVE SECRETARY

NABAGEREKA DEVELOPMENT FOUNDATION
02.2013 - 11.2014

MAKERERE UNIVERSITY

Bachelor's degree from DEVELOPMENT STUDIES
02.2010 - 01.2014

ACE IT TRAINING INSTITUTE

Certificate of Higher Education from Human Resource Management

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JOANITAH NANSUBUGA