Joanna Al Janabi
Summary
A top performer and hardworking Individual Executive administrative support professional offering versatile office management, planning and marketing skills. Background managing administrative team and supporting senior management officers. Keen focus on detail, accuracy and business impact of reports and communications. Expertise in Microsoft Office Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Abu Dhabi Airports
10.2022 - Current
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments..
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity ( Such as Delivering Terminal A )
HR & Admin Manager
Al Beed Investment Vice Chairman Office
09.2021 - 10.2022
- Promote a healthy working environment for staff and management
- Excellent communicator to all levels of management in the company
- Keep track of employee performance
- Knowledge of government labor regulations; knowledge of associates benefits processing; computer literate; ability to present training programs to associates
- Develop and initiate training and orientation plans for new starters
- Collect and analyzing employee data via internal surveys to measure employer satisfaction and develop talent retention strategies
- Handle conflicts, disciplinary actions, and terminations
Executive Assistant & HR Executive
Oscar Middle East Ship Management
10.2020 - 09.2021
- Initiated and updated yearly dealer agreements and dealer applications
- Communicated transport plan effectively, efficiently, and consistently to internal and external stakeholders, providing support and guidance for all queries and escalations
- Produced correspondence and performed word processing duties including compiling and preparing reports and presentations to reduce CEO's workload
- Implemented updated policies and practices for organization and monitored effect
- Briefing and analyzing sales numbers on monthly bases vs target, YTD & LY
- Assure timely reporting from Sales Team.
Customer Service Representative
Majid Al Futtaim
01.2016 - 12.2020
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence
- Ensure that all customer complaints and queries are being handled with the utmost courtesy and professionalism
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately
- Handling NPS weekly and monthly presentation to track customer satisfaction
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand.
Education
Certificate of Higher Education - Business Management
University of Essex
Leeds, United KingdomBachelor of Art (Hons) - Business Management and Marketing
University of Essex
Leeds, United KingdomSkills
Thorough minute-keeping
Conflict management
Microsoft Office proficiency
Executive Support
Meticulous attention to detail
Accomplishments
- Uplifting Services course
- Business Writing course
- Customer Service Strategy
Languages
English
Arabic
Timeline
Executive Assistant to the Chief Executive Officer
Abu Dhabi Airports
10.2022 - Current
HR & Admin Manager
Al Beed Investment Vice Chairman Office
09.2021 - 10.2022
Executive Assistant & HR Executive
Oscar Middle East Ship Management
10.2020 - 09.2021
Customer Service Representative
Majid Al Futtaim
01.2016 - 12.2020
Certificate of Higher Education - Business Management
University of Essex
Bachelor of Art (Hons) - Business Management and Marketing
University of Essex
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