Joanna Al Sankari
DUBAI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Sales Associate and Made to Measure Specialist
Sartoria Rossi
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assist clients during the entire process from taking measurements , creating a collection , showing fabrics and guiding client during the fitting process
- Facilitate fitting sessions , including understanding the alteration needed and inputting relevant measurement data in system
- Make regular follow ups with after sales service and client satisfaction
- Understand different types of body shapes and features for male
Personal Shopper
Private Sector
12.2020 - 04.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
Sales Executive
Suitsupply
11.2017 - 11.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Dress Up
06.2015 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Assistant
Eldorado
04.2013 - 04.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Diploma - Tourism And Travel Management
Seidoun Universal College
Tripoli , Lebanon11.2017
Skills
- Cash Handling
- Productivity Maximization
- Effective Customer Communication
- Product and Service Sales
- Persuasive Selling
- Folding Clothes
- Customer Assistance
- POS Systems
- Retail Transactions Processing
- Stocking and replenishing
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Sales Associate and Made to Measure Specialist
Sartoria Rossi
09.2022 - Current
Personal Shopper
Private Sector
12.2020 - 04.2022
Sales Executive
Suitsupply
11.2017 - 11.2020
Sales Associate
Dress Up
06.2015 - 10.2017
Sales Assistant
Eldorado
04.2013 - 04.2015
Diploma - Tourism And Travel Management
Seidoun Universal College
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