Joanna Hunter
Dublin,Ireland
Summary
A trusted advisor with 20+ years' experience of proven track record in accelerating business profitability and driving operational excellence in Travel Retail and domestic markets across Europe and Middle East region. Experience in working with cross functional teams across multiple geographies for implementing solution driven sales strategies and brand roll out in new territories. A highly positive and motivated retail manager with credentials in building high caliber, inspired teams by setting high standards and expectations within teams through coaching, mentoring and celebrating accomplishments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Key Account Manager
Pernod Ricard
Dubai, UAE
01.2023 - 11.2024
- Managed 48M USD sell out for Pernod Ricard brands for Dubai Duty Free
- Development of new process and commercial tools to develop retail business known as Project Phoenix which was rolled out across all of Travel Retail EMEAI after presenting to top global leadership team
- Determine KPI's and ensure sales objectives achievements, negotiating and managing budgets
- Managed a team of 40 brand ambassadors, Recruitment, training & sales coaching
- Developed turnover and profitability, identifying tactical growth and investment levers in Duty Free store operations considering local context specificities and competition challenges
- Preparation, negotiation, and implementation of marketing & promotion budgets
- Develop and execute sales and operation strategies to maximize growth potential for Dubai Duty Free business
- Formulate merchandising strategy for the market including pricing and product mix
Regional Retail Manager Europe & Middle East
L'Oreal Travel Retail
Dubai, UAE
01.2014 - 12.2023
- Selected to be the companies Empathy ambassador and completed an intensive training in Paris with Marie Miyashiro who is an empathy guru and afterwards presented at conferences in Europe as part of our Service and Retail academy to over 150 beauty advisors
- Opened and managed over 30+ Kiehl's counters/stores in Travel Retail in main cities from Northern Europe to Middle East over eight years
- Monthly reporting presented to Brand Director, on Sell out, Competition reporting, Promotion and activation strategies and results
- Prepare quarterly action plan to achieve the brands objectives, ensuring execution and follow up
- Management of the budget for my brand portfolio in order to achieve the objectives, Promotional budget and sell out forecast.
- Regular store visits to ensure retail excellence and execution for all brands in skincare in my regions
- Played a key role in team training and adapting learning material to local specificities and providing field feedback to the retail education department in Paris to tailor the material and content
- Executed education programs in line with brand strategy and business objectives to ensure retail & service excellence
- Provided expertise in brands, products, selling method & service
National Key Account Manager
Coty Prestige
Dublin, Dubai
01.2013 - 01.2014
- Managed a turnover of 5M Euro for Coty Prestige Fragrance brands in Ireland.
- Drove business growth on partnerships with Brown Thomas, Arnotts, Debenhams and large Irish pharmacy groups, Mc Cawley's and Lloyds.
- Collaborated with sales team to enhance product understanding and increase sales.
- Handled resolution of account issues swiftly, maintaining client trust and loyalty.
- Strengthened brand presence through successful marketing initiatives.
- Identified opportunities for expansion into new markets, driving business growth, Opened the store for Philosophy Skincare in Debenhams.
- Presented product features and benefits to prospects, facilitating their buying decisions.
- Established strong relationships with key stakeholders to secure business longevity.
- Employed exceptional rapport-building skills to nurture key relationships.
Retail Area Manager & Fashion Buyer
Fran & Jane
Fashion City, Dublin
02.2007 - 12.2013
- Increased the turnover by 60% in the first year
- Solely managed 70 Irish and UK accounts, with clients in Europe and USA
- Responsible for managing our label at Pure London bi-annually and various other fashion exhibitions
- Successfully managed our 14 boutiques In Ireland and managed all operations of each store opening
- Attended Hong Kong Fashion Week and established relationships with new suppliers and nurtured existing partnerships
- Attended International garment Trade Fairs in India an
- Participated in factory sourcing in various parts of China to work on product development and new ideas
Education
Certificate of Higher Education - Event Management
Interior Design & Architecture - undefined
Ballsbridge College of Further Education, Griffith College Dublin
Commerce - undefined
National College of Ireland
Galway, IrelandSkills
- Strategic Business Development
- Performance Enhancement
- Stakeholder Interactions & Client relationships
- Key account management
- Retail Store Operations
- Market Penetration
- Team Management
- Buying & Merchandising
- Range Development & Sourcing
- Inventory Management
- Communication & Interpersonal Skills
- Critical Thinking
Certification
Accredited Empathy, Retail service & excellence Coach, Paris, 2021
Personal Information
Nationality: Irish
Custom
- Yoga and meditation
- Cycling
Timeline
Key Account Manager
Pernod Ricard
01.2023 - 11.2024
Regional Retail Manager Europe & Middle East
L'Oreal Travel Retail
01.2014 - 12.2023
National Key Account Manager
Coty Prestige
01.2013 - 01.2014
Retail Area Manager & Fashion Buyer
Fran & Jane
02.2007 - 12.2013
Certificate of Higher Education - Event Management
Interior Design & Architecture - undefined
Ballsbridge College of Further Education, Griffith College Dublin
Commerce - undefined
National College of Ireland
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