Joanne Ludden
Doncaster,South Yorkshire
Summary
Experienced customer service and retail professional with a strong background in customer support, education support, training, and administration. Skilled in resolving customer queries across multiple systems and platforms while delivering excellent service in fast-paced environments. Reliable, adaptable, and confident communicating with customers, colleagues, and the public. Strong IT skills with extensive experience supporting people in both commercial and educational settings.
Overview
35
35
years of professional experience
11
11
years of post-secondary education
Work history
Customer Advisor
BT
Doncaster
10.2022 - 10.2025
- Resolved customer queries efficiently using a wide range of systems and platforms
- Delivered high standards of customer care and support
- Assisted customers with account issues, service queries, and problem resolution
- Consistently met KPI's
- Maintained professionalism in a busy customer-focused environment
- Worked accurately across multiple digital systems simultaneously
- Care lead for team.
Exam Invigilator
Dubai College
Dubai, UAE
09.2019 - 07.2022
- Supervised examinations in accordance with regulations and procedures
- Ensured a calm, secure, and organised exam environment
- Assisted students and staff professionally and discreetly
- Maintained accuracy and attention to detail throughout examinations
- Consistently updated knowledge on latest rules and regulations related to exam conduct from education board, demonstrating commitment towards professional development.
Teaching assistant
JUMERIAH ENGLISH SPEAKING SCHOOL
Dubai, UAE
08.2006 - 07.2019
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Assisted in lesson planning for effective curriculum delivery.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Collaborated with teaching staff in organising school events, fostering community spirit.
Stay at home parent
Self employed
06.1998 - 09.2006
- Managed household organisation and family responsibilities
- Developed strong time management, communication, and multitasking skills
HR Manager
Safeway
Redcar, Tesside
10.1990 - 06.1998
- Delivered training and support to retail staff
- Employee development and onboarding
- Helped maintain customer service standards within the store
- Supported team performance and daily retail operations
- Payroll
- Health and Safety
Education
Diploma In Personnel Manangement - HR (Personnel)
Teeside University Business School
Middlesbrough 10.1989 - 06.1990
Bachelor of Arts - Humanities (History major)
Teeside University
Middlesbrough 10.1986 - 10.1989
A-Levels - English/History/Geography
Edlington Comprehensive School
Doncaster 09.1979 - 07.1986
Skills
- Customer service excellence
- Complaint and query resolution
- Retail and customer support
- IT competent across multiple platforms
- Communication and interpersonal skills
- Teamwork and collaboration
- Training and staff support
- Organisation and administration
- Problem solving
- Calm and professional under pressure
Affiliations
- Cross fit, Gardening
Timeline
Customer Advisor
BT
10.2022 - 10.2025
Exam Invigilator
Dubai College
09.2019 - 07.2022
Teaching assistant
JUMERIAH ENGLISH SPEAKING SCHOOL
08.2006 - 07.2019
Stay at home parent
Self employed
06.1998 - 09.2006
HR Manager
Safeway
10.1990 - 06.1998
Diploma In Personnel Manangement - HR (Personnel)
Teeside University Business School
10.1989 - 06.1990
Bachelor of Arts - Humanities (History major)
Teeside University
10.1986 - 10.1989
A-Levels - English/History/Geography
Edlington Comprehensive School
09.1979 - 07.1986