Joanne Yong Siew Fung
Summary
Dynamic professional with proven skills in guest relations and operational efficiency. Committed to enhancing guest experiences and resolving inquiries promptly.
Overview
7
7
years of professional experience
Work History
Rooms Division Attendant
Princess Cruises
Kuala Lumpur
03.2021 - 12.2022
- Assisted guests with boarding processes and navigation on the ship.
- Maintained cleanliness and organization in public areas and guest facilities.
- Resolved guest inquiries and concerns promptly and professionally.
- Participated in training sessions to improve service skills and operational knowledge.
- Greeted customers, answered their questions and provided them with assistance.
- Assisted other staff members in completing tasks as needed.
Front Office Supervisor
The Ritz-Carlton Residences
Guangzhou
06.2018 - 07.2019
- Supervised front office staff and ensured smooth daily operations.
- Managed guest check-in and check-out processes efficiently.
- Trained new team members on service standards and procedures.
- Implemented front office policies to enhance operational efficiency.
- Resolved guest inquiries and complaints with professionalism and care.
- Coordinated with other departments to ensure smooth operations.
- Supervised front office staff, including hiring and training new employees.
Front Desk Receptionist
Le Meridien
Kota Kinabalu
06.2016 - 04.2018
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed phone calls and inquiries promptly, directing them to appropriate departments.
- Scheduled appointments and maintained organized calendars for staff and guests.
- Processed check-ins and check-outs efficiently, ensuring a smooth guest experience.
- Assisted guests with inquiries about hotel services and local attractions.
- Coordinated with housekeeping and maintenance to address guest needs swiftly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Bachelor in Hospitality Management and Administration - Hospitality and Tourism Management
Sunway University
03-2016
Degree in Hotel Management And Culinary Art - Hotel Management And Culinary Arts
Sunway University
03-2014
Skills
Translation
- Guest relations
- Customer relationship management
- Multitasking capacity
- Excellent communication
- Reservation management
- Front desk operations
- Cleanliness protocols
- Time management
- Team collaboration
- Staff training
- Operational coordination
Education and Training
other,other
Languages
- Chinese (Mandarin)
- English
- Malay
- Chinese (Cantonese)
Timeline
Rooms Division Attendant
Princess Cruises
03.2021 - 12.2022
Front Office Supervisor
The Ritz-Carlton Residences
06.2018 - 07.2019
Front Desk Receptionist
Le Meridien
06.2016 - 04.2018
Bachelor in Hospitality Management and Administration - Hospitality and Tourism Management
Sunway University
Degree in Hotel Management And Culinary Art - Hotel Management And Culinary Arts
Sunway University