JOANNIE M. SALAMANCA
,Abu Dhabi,UAE
Summary
Detail-oriented professional with expertise in medical coding and billing, proficient in CPT, ICD-10-CM, and HCPCS Level II codes. Demonstrates strong skills in time management, team work, procurement, scheduling, and office supply management. Adept at port and shipping management, supplier relationship management, and effective verbal and written communication. Proficient in MS Office applications including Outlook and email management.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Dental Coder/ Secretary
Al Bustan Medical Center
Abu Dhabi City, UAE
12.2022 - 04.2025
- Provide accurate codes according to ICD-10, CPT and HCPC guidelines.
- Carefully coded dental procedures foR dentist for insurance billing.
- Accurately entered procedure codes, diagnosis codes, and patient information into billing software.
- Assigned ICD-10 to physicians’ diagnosis and insured correct level of service and various other CPT codes.
- Assisting one or more physician with secretarial support in clinical setting.
- Documented appropriate information of each patients’ treatment using electronic medical record (EMR) system.
- Compile and record medical charts, reports, process prescriptions. Reviewed and verified patient insurance coverage utilizing computer- based patient registration via openjet.
- Provided professional support and assistance to medical staff.
- Managed physicians schedule by following up on patients, and/or providing reminders for clinic visits.
- Handled scheduling and managing patient’s appointments, and arranged referrals to other dental physicians.
Secretary cum Receptionist
Specialized Architectural Systems LLC
Musaffah, UAE
07.2020 - 09.2022
- Answered telephone inquiries from clients, vendors and the public
- Coordinated office inventory by restocking supplies and placing purchase orders
- Corresponded with clients via email, telephone or post
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Process Local Purchase Order & Delivery Note
- Taking full responsibilities in absence of Office Manager
- Prepared packages for shipment, pick-up or courier delivery to customers
- Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Organizing and servicing meetings (producing agendas and taking minutes)
Assistant Store in Charge | Cashier
MINISO GENERAL TRADING LLC
Yas Mall, Yas Island, UAE
04.2018 - 05.2020
- In absence of Store Manager taking the full responsibility of the Store
- Ensuring company policies are followed
- Resolving customer issues to their overall satisfaction
- Training and developing new employees
- Receive payment by cash, credit card, vouchers or gift cards
- Process return and exchange
- Keep workstation area clean and organize
- Resolve customer complaint
- Report problems with cash register, customer or facility to manager on duty
- Responsible for accurate cash in the drawer
Customer Sales Representative
CRISCANS BUILDER'S
Davao City
01.2017 - 02.2018
- Selling products and services to prospective customers
- Maintaining positive business relationships to ensure future sales
- Promoting the product and services provided by the company
Customer Service Representative / Call Center Agent
OFFSOURCING PHILIPPINES, INC
Davao City
03.2016 - 09.2016
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
Education
Bachelor Science - Hotel Restaurant Management
Davao Doctors College
Davao City, PhilippinesSecondary -
University of The Immaculate Conception
03.2004
Primary - undefined
Davao Christian Learning Center
Skills
- CPT, ICD-10-CM, and HCPCS Level II
codes
- Medical coding/Billing
- Time Management
- Team Work
- Procurement
- Scheduling
- Purchase orders
- Office supply management
- Port & Shipping Management
- Verbal & Written communication
- Supplier relationship management
- Active listening
- MS office proficiency
- Email Management
- Outlook
Certification
Certificate of Completion
MEDICAL CODING
Newton Training Center
Timeline
Dental Coder/ Secretary
Al Bustan Medical Center
12.2022 - 04.2025
Secretary cum Receptionist
Specialized Architectural Systems LLC
07.2020 - 09.2022
Assistant Store in Charge | Cashier
MINISO GENERAL TRADING LLC
04.2018 - 05.2020
Customer Sales Representative
CRISCANS BUILDER'S
01.2017 - 02.2018
Customer Service Representative / Call Center Agent
OFFSOURCING PHILIPPINES, INC
03.2016 - 09.2016
Primary - undefined
Davao Christian Learning Center
Bachelor Science - Hotel Restaurant Management
Davao Doctors College
Secondary -
University of The Immaculate Conception
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