Jobelle Garferio
DUBAI MARINA,UNITED ARAB EMIRATES
Summary
Highly skilled professional with expertise in Microsoft Office Suite, diplomatic communication, and customer service. Demonstrates resilience under pressure, time efficiency, and a strong commitment to health and safety compliance. Adept at crisis handling, inspiring motivation, and maintaining safety consciousness in dynamic environments. Excels in initiative-taking and fostering effective communication to achieve organisational goals. Dedicated to delivering exceptional results while ensuring adherence to best practices and standards.
Energetic student aspiring to work with elderly patients. Eager to improve quality of life and living environment of patients. Willing to go extra mile to ease comfort and provide personal care.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work history
Manager
LEMONTREE TRADING L.L.C
Dubai marina, United Arab Emirates
06.2025 - Current
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Implemented cost reduction measures, reduced overhead expenses.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Maintained inventory control, reduced stock shortages.
- Enforced safety regulations to reduce workplace accidents.
- Piloted change management initiatives successfully improving organisational adaptability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
Reception manager
SPIRIT OF LIFE SPA
Dubai, UNITED ARAB EMIRATES
03.2023 - 03.2025
- Managed team of receptionists, enhancing overall service quality.
- Built warm rapport with guests through friendly yet professional interaction.
- Utilised software systems effectively to manage reservations and payments.
- Assisted in event planning activities, delivering successful events on premises.
- Trained new reception staff members, ensuring high standards of customer service.
- Streamlined reception processes for improved guest experience.
- Kept inventory of office supplies, reducing instances of shortages or excesses.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Provided excellent customer service for repeat business from guests.
- Established efficient communication channels with other hotel departments, improving operational flow.
Receptionist
PERFECT MATCH SPA
Dubai, UNITED ARAB EMIRATES
10.2011 - 10.2021
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Education
Associate of Science - CAREGIVER
ST AUGUSTINE SCHOOL OF NURSING
PHILIPPINES 06.2005 - 05.2006
Skills
- Microsoft office suite proficiency
- Diplomatic communication
- Inspiring motivation
- Crisis handling
- Initiative taking
- Safety consciousness
- Communication proficiency
- Resilience under pressure
- Time efficiency
- Health and Safety Compliance
- Customer Service
Languages
English
Advanced
Certification
NATIONAL CERTIFICATE II IN CAREGIVING
ISSUED ON JANUARY 10, 2025
VALID UNTIL JANUARY 09, 2030
Timeline
Manager
LEMONTREE TRADING L.L.C
06.2025 - Current
Reception manager
SPIRIT OF LIFE SPA
03.2023 - 03.2025
Receptionist
PERFECT MATCH SPA
10.2011 - 10.2021
Associate of Science - CAREGIVER
ST AUGUSTINE SCHOOL OF NURSING
06.2005 - 05.2006