JOBIN JOHNY
DUBAI,UNITED ARAB EMIRATES
Summary
Dedicated professional with expertise in restaurant operations and team leadership. Proficient in staff training, customer relations, and quality control. Committed to enhancing operational efficiency and ensuring exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Service supervisor
TASTE STUDIO CATERING SERVICE LLC
DUBAI, UNITED ARAB EMIRATES
2022.05 - Current
- Fostered positive work atmosphere through effective leadership techniques.
- Supervised daily shift operations, ensuring efficient use of resources.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Trained new employees to ensure adherence to company standards.
- Achieved customer satisfaction through effective complaint resolution.
- Handled staff grievances, resulting in improved morale and reduced turnover rates.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Promoted teamwork amongst staff members with regular training sessions.
- Coordinated well under pressure, ensuring smooth operations during peak hours.
- Trained new staff members, improving overall team performance.
- Maintained hygiene in kitchen for health and safety compliance.
- Recommended menu changes to cater to diverse client needs.
- Enhanced customer satisfaction by ensuring quality food service.
- Oversaw all aspects of catering for special events; ensured smooth operations.
- Handled customer complaints with professionalism, resulting in improved relationships.
- Managed stock control for reduced wastage.
- Maintained cleanliness and orderliness of the workplace, promoting a professional environment.
Education
Bachelor of Commerce - ACCOUNTING
KANNUR UNIVERSITY
KERALA, INDIA 2015.06 - 2018.05
Skills
- Workload forecasting
- Restaurant marketing knowledge
- Employee evaluation
- Order processing
- Staff training
- Strong communication
- Food and beverage knowledge
- Catering experience
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Timeline
Service supervisor
TASTE STUDIO CATERING SERVICE LLC
2022.05 - Current
Bachelor of Commerce - ACCOUNTING
KANNUR UNIVERSITY
2015.06 - 2018.05