JOBRAN SALOUM
Hospitality
Dubai,DU
Summary
Dynamic professional with extensive experience in managing floor activities and leading teams to optimize operational efficiency. Strong communication and organizational skills foster a productive work environment. A proven track record of implementing effective processes and resolving conflicts enhances overall performance. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging strengths to drive team success and contribute significantly to organizational growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Floor Supervisor
Marriott Westin Mina Seyahi,(Bussola Restaurant)
04.2025 - Current
- Prioritize tasks based on their impact.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to the guests, assessing needs, and maintaining current knowledge of consumer preferences.
- Held team meetings to gain feedback, provide updates and set policies.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Enhanced guests' satisfaction by effectively managing floor operations and addressing concerns promptly.
- Developed and implemented strategies to improve guests' experiences and increase sales.
Supervisor
11 Wood Fire (Michelin Star)
02.2022 - 03.2025
- Taught staff how to deliver outstanding service to every customer, without sacrificing profit objectives.
- Shared knowledge of menu items and flavors enables customers to make personal decisions based on taste and interest.
- Kept updated knowledge of the menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Captain Order
Zahr El Rouman Restaurant
04.2020 - 01.2022
- Provide friendly, excellent, and professional service to all guests.
- Responsible for handling food and beverage orders and serving guests.
- Assist fellow Team Members to perform the preparation and setting up in the restaurants for service.
- Check that all amenities and utensils are properly stocked and inspected. Assist guests with their respective requests and deliver based on their ability.
Waiter
Abd El Wahab Restaurant
01.2020 - 03.2020
- Greet customers, and hand out menus.
- Take meal and beverage orders from customers, and place these orders in the kitchen.
- Make menu recommendations, and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Prepare the bill for tables when requested. Cash up the bills, and ensure that the correct amount has been paid.
Waiter
Huqqa Restaurant
05.2019 - 12.2019
- Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment.
- Introduces customers to the menu and announces daily or seasonal menu specials.
- Answers questions about menu items, ingredients, and pricing.
Education
BBA - Tourism And Hospitality Management
Zead Korbaj
Damascus University 04.2001 -
Skills
Effective communication abilities
Collaboration with people of differing viewpoints
Task analysis and planning
Influencing and negotiating effectively
Flexible and adaptable approach, in order to respond to shifting priorities and a rapidly evolving external environment
Exceptional customer orientation and communication skills
Commercial awareness
Familiarity with industry regulations
Excellent negotiation and consultative sales skills
Skilled in Microsoft Office tools
Timeline
Floor Supervisor
Marriott Westin Mina Seyahi,(Bussola Restaurant)
04.2025 - Current
Supervisor
11 Wood Fire (Michelin Star)
02.2022 - 03.2025
Captain Order
Zahr El Rouman Restaurant
04.2020 - 01.2022
Waiter
Abd El Wahab Restaurant
01.2020 - 03.2020
Waiter
Huqqa Restaurant
05.2019 - 12.2019
BBA - Tourism And Hospitality Management
Zead Korbaj
04.2001 -