JOCAB OBENG
Dambai
Summary
Driven housekeeping professional with proven expertise in stain removal and guest relations honed at Wadoma Hotel. Excelled in maintaining high-quality standards, achieving efficient waste disposal, and enhancing customer satisfaction. Skilled in supply inventory management and exceptional communication, contributing to a clean, welcoming environment. Demonstrated commitment to excellence through rigorous quality assurance controls. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
4
4
years of professional experience
Work History
Housekeeping Cleaner
Wadoma Hotel
02.2022 - 03.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Assistant Housekeeper
Rexmar Hotel
03.2020 - 03.2022
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Worked with 20-person housekeeping staff to maintain clean, organized hotel facility.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Trained other staff members by physically demonstrating complex tasks.
Education
High School Diploma -
Kings College
Kumasi Airport Roundabout 02.2018
Skills
- Window Cleaning
- Stain Removal
- Guest Relations
- Cleaning techniques
- Residential Cleaning
- Supply Inventory Management
- Restroom detailing
- Cleaning bathrooms
- Floor scrubber machines
- Quality Assurance Controls
- Budget Control
- Customer Service
- Hospitality background
- Vacuuming
- Exceptional communicator
- Housekeeping
Timeline
Housekeeping Cleaner
Wadoma Hotel
02.2022 - 03.2024
Assistant Housekeeper
Rexmar Hotel
03.2020 - 03.2022
High School Diploma -
Kings College
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