Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Jocelyn Bacolor

Jocelyn Bacolor

Dubai,United Arab Emirates

Summary

A dedicated hospitality and customer service professional seeking to contribute effectively in a dynamic work environment. Skilled in understanding customer needs, delivering quality service, resolving issues efficiently, and building strong client relationships. Possess good communication and time management skills with a focus on maintaining high service standards.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Tender & Contract Executive

Align Staffing
Dubai
2024.07 - Current
  • Handle full tender process from finding tenders to submitting bids on time
  • Read tender documents and make sure all requirements are met
  • Prepare quotations, pricing, and contract proposals for manpower supply
  • Coordinate with HR and operations teams to collect required details for bids
  • Keep records of all tenders, submissions, and status updates
  • Communicate with clients for clarifications and follow-ups
  • Support contract signing and make sure terms are followed
  • Help in renewing and extending existing contracts

Admin /CEO Assist

Align Staffing
Dubai
2023.07 - Current
  • Assisting the CEO with daily administrative and operational tasks.
  • Sourcing and attracting candidates using databases, social media, and other platforms
  • Conducting interviews and shortlisting candidates for open positions
  • Handling queries and complaints via phone, email, and general correspondence
  • Transferring calls as required and ensuring proper communication flow
  • Receiving and forwarding messages to the appropriate staff in a timely manner
  • Scheduling meetings and managing calendars
  • Answering phone calls and emails and recording messages accurately
  • Taking detailed and accurate notes during meetings.

Supervisor -Customer Service

Q-Gourmet
Dubai
2019.05 - 2022.09
  • Assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction.
  • Keep track of employee attendance, and make sure work procedures are complied with
  • Prepares monthly and annual performance reports.
  • Review call center standards with employees periodically to help achieve more successful customer service interactions and solutions.
  • Hire and train customer service staff to deliver high class customer service.
  • Maintain communication with customers via emails, phone calls, etc.

Customer Service/Operator

Cravia Inc.
Dubai
2016.12 - 2019.04
  • Taking orders over the phone.
  • Enter new customer information into system.
  • Provide information on the company’s products or services and generate interest in the offer.
  • Manage & update customer databases.
  • Handling online orders.
  • Manage and resolve customer complaints.

Front of House Host

Max's Restaurant
Manila
2014.09 - 2015.05
  • Greet customers and present menus.
  • Make suggestions based on their preferences.
  • Provide excellent customer services.
  • Take and serve food/drinks orders.
  • Arrange table settings.

Customer Service /Host

Resorts World Manila
Pasay
2014.01 - 2014.12
  • Check tickets and guide members of the audience to their seats.
  • Maintaining order and control.
  • Provide a safe environment for all guests and direct them to seats, restrooms and refreshment areas.
  • Settle seating disputes.
  • Manage the audience in emergency situations.
  • Sell programmes and other souvenirs.

Guest Service Representative

Imperial Palace Suite
Manila
2013.01 - 2013.12
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.

Education

BACHELOR OF HOTEL AND RESTAURANT MANAGEMENT -

WESLEYAN UNIVERSITY-PHILIPPINES
2009.04 - 2013.04

HR & ADMIN PROFESSIONAL DIPLOMA -

FILIPINO INSTITUTE
2023.01 - 2023.07

Skills

  • Honesty and Integrity
  • Motivated Attitude
  • Teamwork Skills
  • Critical thinking
  • Customer service
  • Ability to work in a team
  • Effective time management
  • Communication skills

References

Reference will be provided upon request

Timeline

Tender & Contract Executive

Align Staffing
2024.07 - Current

Admin /CEO Assist

Align Staffing
2023.07 - Current

HR & ADMIN PROFESSIONAL DIPLOMA -

FILIPINO INSTITUTE
2023.01 - 2023.07

Supervisor -Customer Service

Q-Gourmet
2019.05 - 2022.09

Customer Service/Operator

Cravia Inc.
2016.12 - 2019.04

Front of House Host

Max's Restaurant
2014.09 - 2015.05

Customer Service /Host

Resorts World Manila
2014.01 - 2014.12

Guest Service Representative

Imperial Palace Suite
2013.01 - 2013.12

BACHELOR OF HOTEL AND RESTAURANT MANAGEMENT -

WESLEYAN UNIVERSITY-PHILIPPINES
2009.04 - 2013.04

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Jocelyn Bacolor