Jocelyn G. Cepe
Dubai, United Arab Emirates
Summary
Patient Administrator with extensive experience in healthcare environments in Dubai, UAE, focusing on medical records management and front-desk operations. Demonstrated ability to enhance patient experience through process optimization and reduced wait times. Skilled in insurance coordination and billing, ensuring efficient claims processing and payment collection. Strong commitment to data protection and confidentiality, delivering exceptional administrative support to improve patient care coordination.
Overview
26
26
years of professional experience
Work History
Patient Administrator
MEDICLINIC CITY HOSPITAL
10.2015 - Current
- Coordinated with medical staff to verify and correct patient information, enhancing record accuracy.
- Managed confidential patient records, adhering strictly to data protection regulations to maintain privacy.
- Streamlined front-desk operations, reducing patient wait times and enhancing overall experience.
- Managed patient appointments, coordinating schedules to optimise healthcare provider availability and patient needs.
- Handled confidential patient information with discretion, adhering strictly to data protection legislation.
- Assisted in transitioning from paper-based to electronic records, minimising errors and improving access to patient data.
- Delivered high-quality customer service, addressing patient enquiries and concerns with empathy and professionalism.
- Provided administrative support to healthcare professionals, facilitating smoother patient care coordination.
- Utilised healthcare management systems to input and retrieve patient data, improving record-keeping accuracy.
- Facilitated patient billing processes, issuing invoices and collecting payments in a timely manner.
- Liaised with insurance companies, providing necessary patient information for claims processing while maintaining confidentiality.
- Managed Medical Records department consistent with medical, ethical and legal requirements.
Patient Service Representative
MEDCARE HOSPITAL
07.2007 - 06.2015
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Offered support and guidance to patients regarding clinic policies, procedures, and services available.
- Managed telephone enquiries, providing clear and informative responses to patient questions and booking appointments as needed.
- Provided administrative support to healthcare staff, preparing documents and managing schedules to support patient care.
MATERNITY WARD CLERK
MEDICLINIC WELCARE HOSPITAL
07.1999 - 04.2007
- Handled confidential patient information with discretion, adhering to data protection regulations and policies.
- Processed admission and discharge paperwork efficiently, ensuring timely patient transitions within the ward.
- Monitored and ordered ward supplies, maintaining optimal stock levels for seamless healthcare operations.
- Supported clinical staff during busy periods, helping with non-medical tasks to maintain a high standard of patient care.
- Supported relatives awaiting information on patient wellbeing, providing compassionate care when communicating updates from medical teams.
- Coordinated appointment schedules for patients, liaising with healthcare professionals to optimise clinic flow.
- Facilitated communication between patients, families, and medical staff, providing clear and compassionate assistance.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Liaised with laboratory services for the timely collection and delivery of patient specimens, expediting diagnostic processes.
- Coordinated clinician activity to optimise staff efficiency and best meet the needs of busy ward environments.
Education
Certificate of Higher Education - MIdwifery Graduate
Emilio Aguinaldo College
1997
Certificate of Higher Education - Computer Secretarial Course
AMA Computer College
1996
Skills
- Insurance management
- Strong customer service skills
- Patient record organization
- Administrative support at front desk
- Proficient in billing procedures
Personal Information
Education
other,other
References
- Ms. Joanne Ramos
Mediclinic City Hospital - Human Resources Officer
Mobile No. 056-5240610
- Dr. Pramod T. Warhekar
Mediclinic City Hospital - Opthalmology Specialist / HOD
Mobile No. 055-5946055
Timeline
Patient Administrator
MEDICLINIC CITY HOSPITAL
10.2015 - Current
Patient Service Representative
MEDCARE HOSPITAL
07.2007 - 06.2015
MATERNITY WARD CLERK
MEDICLINIC WELCARE HOSPITAL
07.1999 - 04.2007
Certificate of Higher Education - Computer Secretarial Course
AMA Computer College
Certificate of Higher Education - MIdwifery Graduate
Emilio Aguinaldo College