Yhen Viene Badangayon
Baguio City
Summary
Dynamic professional with extensive experience in customer service, sales leadership, and branch operations. Skilled at managing teams, resolving client concerns, and ensuring smooth business operations. Known for adaptability, strong communication, and the ability to deliver results in high-pressure environments. Dedicated to fostering positive customer experiences and driving organizational success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Associate/ Branch Manager Reliever
Palawan Pawnshop / Palawan Express
2023.10 - 2026.03
- Oversaw daily branch operations, ensuring compliance with company policies.
- Supported branch managers by supervising staff and delegating tasks.
- Provided training and guidance to new employees.
- Acted as reliever for branch managers, maintaining smooth operations during absences.
- Implemented customer service initiatives to improve client satisfaction.
- Coordinated schedules and monitored staff performance to maintain efficiency.
- Resolved operational issues promptly to avoid service disruptions.
- Provided frontline customer service, assisting clients with remittance, pawning, bills payment, and other branch services.
- Processed sending and receiving transactions with accuracy, ensuring correct encoding and verification of customer information.
- Handled cash transactions, including counting, receiving, releasing, and balancing funds at the start and end of each shift.
- Ensured 100% accuracy in daily cash balancing, avoiding shortages and overages.
- Verified customer IDs and documents to comply with company policies and security protocols.
- Maintained complete and organized transaction records, preparing daily reports and supporting branch documentation.
- Assisted in branch operations, including inventory of supplies, cleanliness, and compliance with operational standards.
- Addressed customer concerns professionally, demonstrating strong communication and problem-solving skills.
- Helped prevent fraud by following strict anti-money laundering (AML) and verification procedures.
- Supported the Branch Manager and team in achieving daily performance targets and delivering excellent customer service.
Sales Team Leader
Cashcow Global Inc.
2023.02 - 2023.10
- Directed a team of sales representatives to meet and exceed monthly targets.
- Conducted performance evaluations and provided coaching for improvement.
- Organized team meetings to align strategies and boost morale.
- Developed sales campaigns and promotional activities to attract new clients.
- Ensured compliance with company standards and ethical sales practices.
- Resolved customer complaints and escalations effectively.
- Prepared reports on team performance and sales outcomes for management.
- Coordinated with other departments to streamline processes and improve customer experience.
Sales Representative / Customer Service
Cashcow Global Inc.
2022.08 - 2023.02
- Delivered excellent customer service by addressing client inquiries and concerns.
- Promoted products and services to achieve individual and team sales goals.
- Built strong client relationships through follow-ups and personalized service.
- Assisted in training new hires on sales techniques and customer engagement.
- Maintained detailed records of customer interactions and sales activities.
- Collaborated with team members to meet collective sales objectives.
- Handled customer escalations with professionalism, ensuring satisfaction and retention.
Education
Bachelor of Science - Tourism Management
University of the Cordilleras
Baguio City, Philippines 2019.08 - 2022.08
STEM Strand - Senior High School
University of the Cordilleras
Baguio City, Philippines 2017.08 - 2019.05
Skills
- Customer Service Excellence
- Sales and Team Leadership
- Interpersonal Communication
- Time Management
- Adaptability and Problem-Solving
- Conflict Resolution
- Staff Training and Development
- Branch Operations Management
Timeline
Customer Service Associate/ Branch Manager Reliever
Palawan Pawnshop / Palawan Express
2023.10 - 2026.03
Sales Team Leader
Cashcow Global Inc.
2023.02 - 2023.10
Sales Representative / Customer Service
Cashcow Global Inc.
2022.08 - 2023.02
Bachelor of Science - Tourism Management
University of the Cordilleras
2019.08 - 2022.08
STEM Strand - Senior High School
University of the Cordilleras
2017.08 - 2019.05