JOE GT
Dubai,UAE
Summary
Restaurant & Operations Manager with 9+ years of UAE experience in fine dining, QSR, and healthy food concepts. Skilled in food safety compliance, team leadership, and operational excellence. Proven ability to drive profitability, enhance customer satisfaction, and maintain strict adherence to Dubai Municipality standards (PIC, HACCP).
Overview
11
11
years of professional experience
1
1
Certification
Work history
Kitchen Operation manager
Fuel up catering
, UAE
01.2019 - 07.2025
- Oversaw all aspects of restaurant operations, ensuring efficient and smooth service delivery.
- Developed strategies to enhance guest experience and drive customer satisfaction.
- Managed staff scheduling, training, and performance to uphold high service standards.
- Collaborated with kitchen team to ensure timely preparation of high-quality food.
- Monitored inventory levels and managed supply orders to optimise profitability.
- Ensured compliance with health, safety, and food hygiene regulations.
- Handled customer inquiries and complaints to foster continuous improvement in service.
- Led initiatives for market mapping and business expansion opportunities.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained inventory control, reduced stock shortages.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Restaurant manager
MANDI RESTAURANT
, UAE
01.2017 - 01.2019
- Facilitated regular staff meetings to communicate updates and gather feedback.
- Managed daily operations to ensure efficient restaurant functionality.
- Fostered team spirit among staff, cultivating a positive work environment.
- Collaborated with kitchen staff to enhance order delivery and reduce customer waiting time.
- Liaised with all departments to maintain seamless operational flow from kitchen to tables.
- Maintained high cleanliness standards within restaurant premises, upholding establishment's reputation.
- Developed relationships with suppliers to optimise inventory management.
Restaurant manager
BURGER KING RESTARURENT FAST FOOD RESRAURENT
, UAE
01.2015 - 01.2017
- Developed promotional strategies, resulting in increased patronage and engagement.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed financial transactions accurately, safeguarding against income discrepancies.
- Oversaw employee shift scheduling to prevent conflicts and overstaffing.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Ensured smooth operation by effectively managing all front of house staff.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Developed successful promotional strategies for increased patronage.
Education
High School Diploma - Commerce
Matale National Collage
COLOMBOMBA - Hospitality
Royale Business College
UAESkills
- Restaurant management expertise
- Leadership and team development
- Financial management and budgeting
- Crisis management skills
- Customer service excellence
- Ethical standards adherence
- Product knowledge integration
- Strategic planning proficiency
- Diplomatic communication skills
- Interpersonal effectiveness
- Regulatory compliance knowledge
Certification
- Person in Charge (PIC) - Food Safety. (Dubai)
- First aid certification Dubai
- Microsoft Office / Computer hardware/Excel/Computer network/ Data Analyst
- Tmbill software
- Odoo ERP software
Languages
English
Fluent
Hindi
Fluent
Arabic beginning
Beginner
Timeline
Kitchen Operation manager
Fuel up catering
01.2019 - 07.2025
Restaurant manager
MANDI RESTAURANT
01.2017 - 01.2019
Restaurant manager
BURGER KING RESTARURENT FAST FOOD RESRAURENT
01.2015 - 01.2017
High School Diploma - Commerce
Matale National Collage
MBA - Hospitality
Royale Business College