JOEL GURUNG
Sharjah,UAE
Summary
Experienced retail professional with over 9 years of proven success in the industry, beginning as a Sales Associate and advancing to the role of Store Manager. Throughout my career, I have honed my expertise in team leadership, sales strategy, and operational excellence, working with globally recognized brands such as Bath & Body Works, Charles & Keith, Duozoulu Footwear, and Crocs.
I specialize in driving revenue growth, enhancing customer experiences, and fostering high-performing teams. My ability to analyze market trends, implement effective merchandising strategies, and manage end-to-end store operations has consistently delivered exceptional results. With a passion for retail excellence, I continue to contribute to brand growth and customer satisfaction in every role.
Overview
12
12
years of professional experience
Work history
Retail Store Manager
Apparel Group (Crocs)
Dubai
02.2024 - 11.2024
- Increased customer satisfaction by implementing effective staff training programmes.
- Streamlined store operations for improved efficiency and productivity.
- Enhanced store appearance with meticulous merchandising strategies.
- Handled regular inventory checks, ensuring optimal stock levels at all times.
- Managed a diverse team of sales associates, fostering a positive work environment.
- Oversaw daily cash management, minimising discrepancies and errors.
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
- Maintained high levels of cleanliness throughout the store, enhancing shopping experience for patrons.
- Fostered an environment that encouraged teamwork and collaboration among staff members.
- Increased customer sales conversions through strategic staff performance incentives.
- Developed team's product knowledge, resulting in increased store sales.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
Retail Store Manager
Duozoulu (Footwear)
Dubai
11.2022 - 11.2023
- Managed medium-sized retail teams of 8+, managing work schedules, employee queries, regulations and complaints
- Enforced health and safety regulations by regularly monitoring operations, appropriately dealing with rule-breakers
- Conducted competitor research to identify opportunities and determine potential threats
- Managed retail store turning over 6746050 per annum
- Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environments
- Oversaw stock control to maintain sufficient inventory levels and minimise waste
- Developed strategic marketing campaigns that increased sales and encouraged repeat business
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays
- Closely monitored team performance, identifying improvements and managing change
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty
- Created positive working environments by offering support and guidance to staff
- Independently managed and controlled store's finances, such as incomings and outgoings, along with budgets and payroll
- Kept sales, staff performance and store activity stored on system, for month-end reporting to head office
- Conducted staff assessments every month to evaluate potential growth, improvements required and training needed
- Attended meetings with head office monthly to assist in developing store strategies, such as sales, awareness and growth
- Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates
- Implemented promotions to drive sales, increase brand awareness and incentivize current customers
- Managed the creation and implementation of store promotions, designing based on customer trends and money-making opportunities
- Managed the onboarding and training of 20+ recruits, training in matters such as customer service education and store procedures
- Maintained an extensive knowledge of product range to efficiently answer customer, employee and head office queries
- Managed the hiring of new staff by reviewing CVs, conducting interviews and selecting talent
Store Manager
Apparel Group, Charles & Keith
Dubai
03.2019 - 12.2021
- Maintain daily records for the sales and operations in the store
- Focusing towards growth of the store by weekly, monthly, quarterly and yearly (making plans sharing with the team and training them accordingly, checking of stocks for best sellers and slow movers and also checking on the customer profile as per the trend and season
- Train staff to deliver outstanding customer service and motivate sales employees to improve morale, performance and store revenue
- Analyze marketing information and translated it into strategic plans for customer growth
- Reorganized the sales floor to meet company demands
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Handled weekly schedules according to payroll policies
- Directed and supervise employees engaged in sales, inventory-taking, and reconciling cash receipts
- Assist in floor moves, merchandising and display maintenance
Senior Sales Associate
Alshaya Group, Body Works
Dubai
02.2018 - 11.2018
- Greeting customers who enters the shop and assisting them to find the goods and products they are looking for
- Giving advice and guidance on product selection to customers by being friendly and cooperative
- Responsible for security within the store and being conscious on the lookout for shoplifters, fraudulent credit cards etc
- Keeping up to date with special promotions and putting up displays
- Working within established guidelines, particularly with brands
- Being responsible for processing cash and card payments
- Also balancing cash registers with receipt
- Reporting discrepancies and problems to the Store Manager
- Being involved in stock control and management
- Helping stocking shelves with merchandise
- Responsible dealing with customer complaints and queries
- Ensure customers receives outstanding service which follow SALES process and by mystery shop standards
- Maintain awareness of all promotion and advertisement
- Execute the daily operational day to day goals and priorities assigned by store management
- Answering customers questions and provide information on procedures and policies
Department In charge
Apparel Group
Oman
12.2016 - 01.2018
- Initiating selling plans and investigating product quality
- Aiding in the sale of a product and looking into complaints
- Maintaining technical services and raising customer satisfaction
- Managing cash, shop pricing, and daily activities
- Supervise and coordinate activities of staff, interview job applications and also evaluate staff performance
- Plan shift schedules, delegate responsibility, and keep pulse on any disciplinary issues
- Making sure that everything is properly placed
- When selective merchandise goes on sale, we put up signs to allow customers to see which items are discounted and make sure that signage is taken down once it is no longer relevant
- Educating individual workers on their job responsibilities and helping them to know about stock merchandise, engage customers, process retail orders, and to make them aware of company policies
- Plan shift schedules and delegate responsibilities to staff in order to help relieve some of the intense pressures of their position
- Responsible for the majority of customer service activities that take place and keeping a watchful eye on checkout lines to make sure all customer services needs are attended to
- Checking items when stores receive new merchandise from vendors, retail department for inventory
- The log products, pricing, and invoices according to store operating procedures and keeping products organized
Sales Associate
Apparel Group
Oman
05.2015 - 11.2016
- Building productive trust relationships with customers
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Drove sales through upselling products based on customer's past purchases and preferences
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
- Managed cash register, communicated with customers and operated sales floor
- Exceeded sales and promotional goals consistently
- Assisted with calculating the store's end of year inventory
- Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge
- Maintained a neat and aesthetic display
Senior Tele Sales Officer
Tellis Centre Pvt
India
12.2013 - 12.2014
- Assist new and existing customers with purchases of all equipment and services offered by AT&T
- Process sales transactions using internal provisioning systems and follow set processes and procedures
- Consistently meet/exceed sales quotas by leveraging the benefits of all products, services, features, plans and current promotions to new and existing customers
- Consistently meet/exceed call quality standards set by the call center and management team
- Handle every call with the highest degree of courtesy and professionalism
- Recruit, hire and develop superstar talent
- Mentor new reps and develop them via new manager's orientation
Customer Service & Billing Advisor
Wipro BPO
India
11.2012 - 09.2013
- Conferring with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments
- Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Checking to ensure that appropriate changes were made to resolve customers problems
- Referring unresolved customer grievances to designated departments for further investigation
- Determining charges for services requested, collect deposits or payments, and/or arrange for billing
- Reviewing insurance policy terms in order to determine whether a particular procedure or service is covered by insurance
Education
Bachelors - Commerce
St Xavier's college
Rajgang 03.2011 - 5 2014
Skills
- Store Operations
- Team Management
- Inventory Management
- Visual Merchandising
- Team training & Development
- Microsoft Office
- Sales management
- Results-based leadership
- Inventory control
- Sales training
- Employee training
- MS Office proficient
Custom
- Music
- Singer
Languages
English
Advanced
C1
Hindi
Advanced
C1
Nepali
Advanced
C1
Timeline
Retail Store Manager
Apparel Group (Crocs)
02.2024 - 11.2024
Retail Store Manager
Duozoulu (Footwear)
11.2022 - 11.2023
Store Manager
Apparel Group, Charles & Keith
03.2019 - 12.2021
Senior Sales Associate
Alshaya Group, Body Works
02.2018 - 11.2018
Department In charge
Apparel Group
12.2016 - 01.2018
Sales Associate
Apparel Group
05.2015 - 11.2016
Senior Tele Sales Officer
Tellis Centre Pvt
12.2013 - 12.2014
Customer Service & Billing Advisor
Wipro BPO
11.2012 - 09.2013
Bachelors - Commerce
St Xavier's college
03.2011 - 5 2014
Similar Profiles
Fares CherifFares Cherif
Senior Sales Associate at Crocs Apparel GroupSenior Sales Associate at Crocs Apparel Group
Manu RaoManu Rao
Senior Store Manager at CROCS (APPAREL LLC)Senior Store Manager at CROCS (APPAREL LLC)
Krishna KumarKrishna Kumar
Functional Consultant -Oracle Fusion at Apparel GroupFunctional Consultant -Oracle Fusion at Apparel Group
SATHYA MSATHYA M
Front-End developer at FreelancingFront-End developer at Freelancing
AMBILY VISWANATHAMBILY VISWANATH
Supervisor at Aurum portalSupervisor at Aurum portal