Joel James
Dubai
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in document management and empathy to boost satisfaction rates at Jacobson's Direct Marketing by 95%. My background spans from event management at Blackd Out Events to IT coordination, emphasizing my ability to lead teams and manage crises effectively. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Representative
Jacobson's Direct Marketing,
11.2023 - Current
- Managed over 100 customer interactions daily, achieving a 95% satisfaction rate.
- Streamlined customer feedback processes, reducing resolution times by 30%.
- Wrote detailed reports outlining project progress and results.
- Successfully upsold new products and services to established clients, increasing revenue by 15%.
- Trained new team members, boosting overall team performance by 20%.
- I have handled projects with Nakheel properties and currently handling projects with Jotun Paints in the same role.
Outdoor Event Manager and Talent Coordinator/Organizer
Blackd Out Events
10.2021 - 10.2023
- Designed and executed event setups, leading to a 30% increase in client satisfaction.
- Coordinated with marketing teams to promote events, resulting in a 20% increase in bookings.
- Managed event staff and logistics, ensuring seamless execution of over 50 events.
Restaurant Cook/Manager's Assistant
TAQUITO LIFE
06.2022 - 02.2023
- Efficiently managed kitchen operations, increasing productivity by 25%.
- Ordered and received products, ensuring a well-stocked and cost-efficient kitchen.
- Handled high-volume calls, addressing customer inquiries and concerns promptly.
Document Controller
Brookfield Multiplex
07.2020 - 09.2020
- Implemented efficient document management systems, improving retrieval times by 40%.
- Coordinated with internal and external teams to resolve IT issues quickly and efficiently.
Physiotherapist Assistant
MEDEOR HOSPITAL
07.2017 - 08.2017
- Assisted in patient management, improving patient outcomes by 15%.
- Utilized therapeutic techniques to provide effective treatments.
Education
Bachelor of Science - Physiotherapy
University of Debrecen
Debrecen, Hungary08.2026
GED -
Our Own High School
Al Warqa, Dubai, UAE04.2016
Skills
- Customer Satisfaction
- Empathy Display
- Technical Troubleshooting
- Product and service knowledge
- On-site Execution
- Crisis Management
- Guest Relations
- Staff Oversight
- Post-event Analysis
- Document Management
- Team Building and Leadership
- Data Confidentiality
- Document Control
- Goal Setting
- Decision-Making
Certification
- Kinesiology TapingLicense - 2021 - Udemy
Languages
English
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Hungarian
Intermediate (B1)
German
Elementary (A2)
Arabic
Beginner (A1)
Hindi
Elementary (A2)
Timeline
Customer Service Call Center Representative
Jacobson's Direct Marketing,
11.2023 - Current
Restaurant Cook/Manager's Assistant
TAQUITO LIFE
06.2022 - 02.2023
Outdoor Event Manager and Talent Coordinator/Organizer
Blackd Out Events
10.2021 - 10.2023
Document Controller
Brookfield Multiplex
07.2020 - 09.2020
Physiotherapist Assistant
MEDEOR HOSPITAL
07.2017 - 08.2017
Bachelor of Science - Physiotherapy
University of Debrecen
GED -
Our Own High School
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