JOEL SEKABIRA

- Respond to customer inquiries and resolve issues promptly and professionally

- Provide exceptional customer service, ensuring high customer satisfaction and loyalty

- Maintain accurate records, perform administrative tasks, and adhere to banking regulations

*Barista, Starbucks (2015 - 2021)*

- Prepared and served beverages to customers, ensuring quality, presentation, and customer satisfaction

- Managed cash transactions, operated point-of-sale systems, and maintained a clean and organized work environment

- Collaborated with team members to achieve sales goals, improve customer satisfaction, and maintain a positive store experience

*Skills:*

- Excellent communication, interpersonal, and problem-solving skills

- Proficient in operating point-of-sale systems, handling cash transactions, and maintaining accurate records

- Ability to work in a fast-paced environment, prioritize tasks effectively, and adapt to changing situations

- Strong customer service and conflict resolution skills

• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.