Joel Vellangani
Sharjah,India
Summary
Strategic Business Analyst with 7+ years of experience specializing in B2B Commerce, CPQ, and Sales Cloud implementations. Expert in bridging the gap between business stakeholders and technical teams through meticulous requirement gathering, process mapping (AS-IS/TO-BE), and Agile/Scrum leadership. Successfully delivered 5+ major enterprise projects, consistently achieving a 3x profit margin for the organization. Demonstrated leadership as a Program Lead, scaling initiatives from ₹10k to ₹2 Cr in funding and managing the onboarding of 100+ B2B clients. Adept at leading UAT, creating comprehensive BRDs/FRDs, and executing change management strategies that align complex technology with measurable business objectives.
Overview
8
8
years of professional experience
1
1
Certificate
Work history
Business Analyst/Salesforce Consultant
DynPro PVT LTD
Pune, India
05.2022 - 01.2026
- Led end-to-end business analysis including requirement workshops, process mapping, proof of concepts, and solution feasibility across Sales, Service, Finance, and Technology teams.
- Produced BRDs, functional specifications, test scripts, and user documentation; coordinated UAT, defect resolution, and change management.
- Delivered projects using Agile and Scrum methodologies, contributing to sprint planning, backlog grooming, and timely releases.
- Managed data migration and data quality, cleansing more than 2 Lakh+ records using Excel and Salesforce Data Loader.
- Partnered with senior stakeholders and C-level leaders to align KPIs, delivery timelines, and user adoption.
- AI and Automation: Implemented AI-driven Salesforce solutions to automate meeting preparation, account insights, case summaries, and follow-ups, improving sales efficiency and decision-making.
- B2B Commerce and Service Cloud: Delivered end-to-end order, refund (Stripe integrated), and notification automation. Improved order processing efficiency by 30 percent and reduced refund handling time by 40 percent.
- Sales Cloud and CPQ: Streamlined lead to order lifecycle with guided selling, pricing controls, and dashboards. Reduced quote generation time by 60 percent.
- Partner, Installer, and Field Solutions: Built portals with Salesforce Maps and automation for job allocation and tracking. Improved accountability and reduced field team travel time by 25 percent.
Manager in training
The PhysioGenixx-Advanced Physiotherapy Clinic
Pune, India
08.2022 - 10.2024
- Optimized clinic operations and staff scheduling, ensuring 100% coverage during peak hours and maintaining seamless day-to-day workflow
- Spearheaded strategic growth initiatives that facilitated service expansion and operational scalability, directly contributing to long-term clinic development.
- Drove consistent 20–30% increase in quarterly revenue through strategic upselling, improved patient retention, and streamlined operational efficiencies.
- Diagnosed complex musculoskeletal and mobility pathologies, identifying root causes to design targeted rehabilitation plans that accelerated recovery timelines.
- Elevated clinical standards by leading quality control and service excellence initiatives, resulting in measurable improvements in patient satisfaction and treatment consistency.
- Maximised patient recovery rates through proactive progress monitoring and systematic follow-ups, which boosted organic patient referrals.
- Cultivated high-performance culture by implementing framework of continuous feedback, clinical coaching, and merit-based recognition.
- Mentored multidisciplinary team, fostering collaborative environment that improved staff morale and reduced turnover.
Program Lead
CoolCoach LLP
Pune
04.2018 - 04.2022
- Project: CoolCoach Fit Program and School Health Program
- Duration: April 2018 to April 2022
- Role: Program Lead
- Program Management: Built Programs for client-specific requirements, understanding their fitness needs
- Onboarded over 1000 clients in Q4-2020 / 2021 period across Americas, Europe, and India
- Detailed planning and tracking of client performance against goals with periodic MIS / reporting
- Provided fitness training/education for 10,000+ students across India, trained more than 25 youths to become professional fitness coaches, and placed them in fitness industry
- Exceeded industry benchmark on retention rates (80% in CoolCoach vs industry average of 65-75%) through consistent engagement and right staffing
- Implemented Zoho booking software for managing scheduling systems for staff and clients
- Manage team leads' projects on daily basis with Zoho
- End-to-end quality check by analyzing data against goals to ensure timely interventions
- Data analysis of weekly information to track progress, changes to be implemented in client programs, and communication
- People and Processes: Devised detailed training structure on content, communication skills to interact with clients, and work schedule
- Was responsible for recruitment ground-up to identify right-skilled candidates
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Bachelor - Mechanical Engineering
Dr.D.Y.Patil School Of Engineering
IndiaSkills
Business Analysis
- Requirements: End-to-end gathering, BRDs, FRDs, and User Stories
- Process Mapping: AS-IS/TO-BE mapping and Gap Analysis
- Stakeholders: Cross-functional alignment (Sales, Service, Marketing)
- UAT & QA: Test planning, execution, and defect management
- Change Mgmt: User training, adoption, and release planning
- Agile/Scrum: Sprint planning, stand-ups, and backlog grooming
Technical Tools
- Project Mgmt: Jira, Confluence, and Slack
- Visualization: LucidChart, Visio, and Drawio
- Dev Tools: Workbench, Inspector, and SOQL
Salesforce Expertise
- Automation: Flow Builder, Approvals, and Validation Rules
- Security: OWD, Role Hierarchy, and Permission Sets
- Analytics: Reports, Dashboards, and CRM Analytics (Einstein)
- UI Design: Lightning App Builder and Dynamic Forms
- Data Ops: Data Loader, cleansing, and ETL governance
- DevOps: Sandbox management and Change Set deployment
- Integrations: API management and Third-Party AppExchange
Certification
- Salesforce Certified CRM Analytics and Einstein Discovery Consultant
- Salesforce Certified Platform Administrator
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified Agentforce Specialist (AI)
- Salesforce Certified Platform Foundations
- Salesforce AI Associate
- AutoCad Certificate
- Certified Rehab Trainer
- Certified CrossFit Level 2 Trainer
LANGUAGES
English
Beginner
Hindi
Beginner
Tamil
Beginner
Marathi
Beginner
Timeline
Manager in training
The PhysioGenixx-Advanced Physiotherapy Clinic
08.2022 - 10.2024
Business Analyst/Salesforce Consultant
DynPro PVT LTD
05.2022 - 01.2026
Program Lead
CoolCoach LLP
04.2018 - 04.2022
Bachelor - Mechanical Engineering
Dr.D.Y.Patil School Of Engineering
HOBBIES AND INTERESTS
Reading Books, Playing Soccer, Traveling, Biking