Jogendra Singh Tanwar
Udaipur,India
Summary
Accomplished professional with extensive expertise in Dealer Management Systems (Online DMS), SAP, TRMS, and ERP Software. Proficient in Microsoft Office Suite and customer relationship management, with a strong background in technical troubleshooting and complaint handling procedures. Demonstrates exceptional skills in technical sales, logistical coordination, and mechanical repair competency. Experienced in subcontractor management, technical supervision, and internal auditing. Trained in firefighting techniques. Career goal includes leveraging technical expertise to enhance operational efficiency and customer satisfaction within a dynamic organisation.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Sales & Service Engineer
Diesel Marine International Dubai LLC
Dubai, United Arab Emirates
09.2019 - 01.2025
- Provided post-sale support, fostering long-term customer loyalty.
- Enhanced customer satisfaction with prompt resolution of queries and issues.
- Achieved retention targets by building and nurturing loyal client relationships.
- Developed comprehensive technical proposals for client approval.
- Arranged regular meetings with clients to engage with new products and services.
- Customized promotional strategies to meet needs of different clients, products and services.
- Managed team of 15 staff, driving performance with motivational strategies to exceed sales targets.
- Implemented effective pricing strategies for competitive advantage.
- Negotiated contracts to secure beneficial deals for the company.
- Maintained detailed records of sales activities to aid future strategic planning.
- Communicated regularly with clients through face-to-face and virtual meetings to maintain business.
- Handling various service/ repair jobs of various types of Marine diesel engines & their ancillary parts
- 02 stroke & 04 stroke engine overhauling onsite on various engine models
- Conducting everyday TBT with service technicians on health & safety performing various job onsite & in house
- Liner diameter measurement (LDM tool) by using Chris Marine tool.
- Training technicians on various new technologies and equipment
- Preparing service reports and pre inspection / final reports of jobs
- Keeping records of all seaport passes & formalities to attend onsite jobs.
Product Support Manager
Rajesh Motors Pvt Ltd
Udaipur, India
07.2018 - 09.2019
- Led product support for JCB dealership customers
- Customer complaints handling
- After sales support & key account customers satisfactions
- Business retention in heavy line machines
- Heavy line machineries service team handling
- Onsite job inspection and working on failures root cause analysis
- Preparing components failure reports and submitting to plant team with complete detailed analysis on cause of failure
- Enhanced product understanding by conducting regular training sessions.
- Managed client relationships to ensure loyalty and repeat business.
- Advised clients on best practices for using various products effectively.
- Handled escalated complaints, improving customer experience dramatically.
- Resolved complex issues with in-depth product knowledge.
- Created troubleshooting guides for easy reference by support staff.
- Managed team of 10 service engineers & technicians for all kind of service repair needs over customer site & workshop.
Technical Coordinator & Asst. Works Manager
Daksh Auto (India) Pvt. Ltd.
Udaipur, India
09.2016 - 06.2018
- Company Overview: Dealership of Mahindra truck and bus division
- Works on failures, root cause analysis & report it to Product development & Product support team & field team
- Handling dealer operations, ensuring adherence with service process & policies, maintaining CSI & CAP score
- Continuous monitoring of the performance of new products to provide feedback to the HO team
- Directing the team in ensuring customer satisfaction by maintaining excellent customer service support at all times
- Ensuring trained manpower at the dealership and maintaining skill matrix by providing training support and OEM trainings on regular basis
- Controlling functioning and coordination technically with service team at 05 branches.
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Implemented new diagnostic tools, improving accuracy in fault detection on vehicles.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Documented all warranty information, leading to streamlined operations.
- Attended training courses for skills enhancement.
- Organised training workshops enhancing internal capabilities.
- Executed onboard training, enhancing staff capabilities.
- Created course materials and training manuals to meet specific training needs.
Service Advisor (Workshop Supervisor)
TIRUPATI FORCE MOTORS
Udaipur, India
03.2016 - 08.2016
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Processed customer payments and set up direct debits for long-term service contracts.
- Improved customer satisfaction by providing timely and accurate information.
- Booked appointments and managed vehicle drop-off pick-up.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Checked insurance coverage to verify out-of-pocket costs.
- Maintained quality assurance standards for all products and services.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Documented all services provided, maintaining comprehensive records.
- Handled administrative tasks for effective service delivery.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
Education
B. Tech - Mechanical Engineering
Geetanjali Institute of Technical Studies
UDAIPUR/ INDIA 08.2012 - 06.2016
12th CBSE - SCIENCE + MATHS
St. Anthony's Sr. Sec. School
UDAIPUR, RAJASTHAN, INDIA 07.2011 - 05.2012
10TH CBSE - SCIENCE
St. Anthony's Sr. Sec. School
UDAIPUR, RAJASTHAN, INDIA. 06.2009 - 05.2010
Skills
- Dealer Management System (Online DMS)
- SAP & TRMS & ERP Software
- Microsoft Office Suite
- Customer relationship management
- Technical troubleshooting
- Complaint handling procedures
- Technical sales
- Logistical coordination
- Firefighting training
- Mechanical repair competency
- Subcontractor management
- Technical supervision
- Internal Auditor
Languages
English
Fluent
Hindi
Native
Certification
- Internal Auditor training @Dubai, U.A.E.
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
Integrated Management Systems, Awareness & Internal Auditor Training Course.
Completed training on various vehicles performances & Diesel engines of different vehicles at Force motors limited, Akurdi, Pune (Maharashtra).
Duration : 23/08/2016 to 27/08/2016
Engines covered : CRDI, T26, T40, VP37, VEMECH.
Gear box : G18, G28, G32
• Completed training on vehicle familiarization and Basic HCV (Mechanical & Electronic
vehicles) at Mahindra & Mahindra, RTC, Agra. Mahindra M-Power engine, Eaton gear
box, Meritor Differentials.
• Completed training on BSIV Mahindra HCV & LCV range of vehicles.
- Implant training:
Organization : Saurashtra Cement Pvt. Ltd.
Duration : 45 days
References
References available upon request.
Timeline
Sales & Service Engineer
Diesel Marine International Dubai LLC
09.2019 - 01.2025
Product Support Manager
Rajesh Motors Pvt Ltd
07.2018 - 09.2019
Technical Coordinator & Asst. Works Manager
Daksh Auto (India) Pvt. Ltd.
09.2016 - 06.2018
Service Advisor (Workshop Supervisor)
TIRUPATI FORCE MOTORS
03.2016 - 08.2016
B. Tech - Mechanical Engineering
Geetanjali Institute of Technical Studies
08.2012 - 06.2016
12th CBSE - SCIENCE + MATHS
St. Anthony's Sr. Sec. School
07.2011 - 05.2012
10TH CBSE - SCIENCE
St. Anthony's Sr. Sec. School
06.2009 - 05.2010
- Internal Auditor training @Dubai, U.A.E.
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
Integrated Management Systems, Awareness & Internal Auditor Training Course.
Completed training on various vehicles performances & Diesel engines of different vehicles at Force motors limited, Akurdi, Pune (Maharashtra).
Duration : 23/08/2016 to 27/08/2016
Engines covered : CRDI, T26, T40, VP37, VEMECH.
Gear box : G18, G28, G32
• Completed training on vehicle familiarization and Basic HCV (Mechanical & Electronic
vehicles) at Mahindra & Mahindra, RTC, Agra. Mahindra M-Power engine, Eaton gear
box, Meritor Differentials.
• Completed training on BSIV Mahindra HCV & LCV range of vehicles.
- Implant training:
Organization : Saurashtra Cement Pvt. Ltd.
Duration : 45 days
Similar Profiles
Fritz Leo ClementFritz Leo Clement
General Manager at Albatross Marine Equipment LLC DubaiGeneral Manager at Albatross Marine Equipment LLC Dubai
SABAVATH RAJUSABAVATH RAJU
Housekeeping Attendant at EMRILL Services LLC, Dubai International Airport T3Housekeeping Attendant at EMRILL Services LLC, Dubai International Airport T3
Sandra FernandesSandra Fernandes
Accountant at Dubai International Academy School - Innoventures Education Investment LLCAccountant at Dubai International Academy School - Innoventures Education Investment LLC